Customer Relations Services Manager

10 hours ago

Mandaue City, Central Visayas, Philippines The SM Store (SM Mart Inc.) Full time $104,000 - $130,878 per year

Job Function

Responsible for managing the Customer Relations Service personnel and security guards of SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.

Responsibilities

  • Respond to all kinds of incident except for sales-related issues
  • Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
  • Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
  • Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
  • Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events

Qualifications

  • Graduate of any Bachelor's Degree
  • At least 3 years managerial experience in Security Management in any field
  • Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security

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