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Team Leader

2 weeks ago

Ortigas Metro Manila, Philippines Symbos CX Full time

At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. We're looking for a Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers can truly feel.

Key Responsibilities
  • Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs.
  • Monitor and improve customer satisfaction and quality metrics.
  • Provide regular feedback to team members, highlighting both achievements and areas for growth.
  • Foster a motivating and engaging team culture through recognition and incentive programs.
  • Collaborate with HR to ensure proper staffing and workforce planning.
  • Partner with clients and internal stakeholders to provide updates on team performance and progress.
  • Support recruitment efforts by participating in interviews and onboarding of new team members.
  • Prepare and present staff performance and productivity reports to leadership.
Minimum Qualifications
  • Bachelor's Degree in any field (or equivalent work experience).
  • At least 2 years of experience as a Team Leader in a customer service or BPO environment.
  • Travel experience is required, with familiarity in tools and processes used in a BPO setting for travel-related services (i.e. GDS, travel management systems).
  • Proven ability to motivate and develop people while driving results.
  • Excellent communication, organizational, and problem-solving skills.
  • Willingness and ability to work in shifting schedules, depending on business needs.

Take the lead with Symbos. Apply today and help us create meaningful outcomes while building the future of customer experience.