P&C Admin Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact.

Come for a career, stay for the fun.

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

As an HR Admin Team Leader , you will play a dual role in leading a team while delivering administrative support for People & Culture (P&C) operations. You will coordinate Tier 1 HR-related requests, manage employment documentation, maintain HR systems and databases, and provide timely support to employees across the business. This role is ideal for someone passionate about people, leadership, and global collaboration in a fast-paced media and technology environment.

HR Administration

• Respond to Tier 1 P&C queries related to entitlements, policies, and processes
• Prepare employment contracts, pre-employment checks, and general correspondence within 48 hours
• Update payroll and HR databases, including onboarding, contract changes, and separations
• Maintain accurate information on internal HR systems, intranet, and careers pages
• Generate weekly/monthly reports covering recruitment, turnover, and ad hoc data
• Manage the shared HR inbox, ensuring all inquiries are addressed within 48 hours
• Support projects and general HR activities in collaboration with Business Partner teams

Team Leadership

• Act as the main point of contact for escalations and complex team queries
• Train and mentor team members, ensuring they are up to date on policies and tools
• Attend alignment meetings with onshore counterparts to coordinate updates and initiatives
• Brief the team on project updates, HR policy changes, and required process revisions
• Collaborate with training teams to ensure documentation is accurate and up to date
• Manage complex or sensitive employee queries professionally and efficiently

General Responsibilities

• Follow company procedures, ensuring adherence to HR best practices
• Promote health, safety, respect, and inclusivity in the workplace
• Foster a positive, collaborative, and high-performing team culture

• Minimum 3 years of experience in an HR Admin, HRBP, or HR Coordinator role
• Strong customer service mindset with a proactive and solutions-oriented approach
• Excellent organizational and time management skills, with the ability to multitask
• Clear and professional communication in both written and verbal forms
• High emotional intelligence, integrity, and ability to build professional relationships
• Experience handling sensitive information with discretion
• Passion for learning, development, and continuous process improvement
• Tertiary qualifications in Human Resources, People & Culture, Business, or related field

We're proud of our diverse global team, all working in a collaborative environment and sharing these core values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?

Join the A-Team and experience the A-Life.

Join the A-Team and experience the A-Life