
Branch Manager
5 days ago
Job Summary:
The Branch Manager oversees the overall operations of the dealership branch, ensuring efficient performance across sales, service, and administration. This role drives profitability, delivers exceptional customer experiences, and leads a high-performing team aligned with brand standards and business goals.
Key Responsibilities
Operational Leadership
- Manage daily dealership operations, ensuring compliance with company policies, brand standards, and regulatory requirements.
- Track and analyze key performance indicators (KPIs) to improve branch efficiency and results.
Sales & Business Growth
- Develop and implement sales strategies to achieve revenue targets and expand market share.
- Lead and motivate the sales team to meet and exceed individual and team goals.
- Oversee vehicle inventory to maintain an attractive and competitive lineup.
Customer Experience
- Uphold high standards of customer service, ensuring satisfaction and loyalty.
- Resolve customer concerns promptly and implement programs that enhance the overall customer experience.
Team Management
- Recruit, train, and develop sales, service, and administrative staff.
- Conduct regular performance reviews and establish development plans.
- Foster a collaborative and positive work culture that promotes excellence and accountability.
Marketing & Community Relations
- Execute local marketing campaigns and promotional activities to attract and retain customers.
- Build relationships with key stakeholders, including customers, partners, and community organizations.
- Analyze market trends and competitor activities to identify growth opportunities.
Compliance & Risk Management
- Ensure adherence to all legal, regulatory, and company compliance standards.
- Identify and mitigate risks in dealership operations.
Qualifications
- Education: Bachelor's degree in Business Administration or any related field.
- Experience: Minimum of 3 years in a management role within an auto dealership or related industry, with a strong record of sales and team success.
Skills:
Proven leadership and people management capabilities.
- Strong communication and interpersonal skills.
- Deep understanding of automotive sales, service operations, and inventory management.
- Strategic marketing and business development expertise.
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