Ecommerce Operations Manager

Operations Manager

Remote role (Global Team) | Full Time

Reports to: Founder

About Ever Lasting

Ever Lasting is a premium home décor and bedding brand with a young, design forward audience. We focus on quiet luxury that feels personal rather than performative. Our team works across the U.S., Europe, the Philippines, and China, and we balance creativity with structure through clear communication, thoughtful systems, and grounded leadership.

As we grow, execution complexity has increased across ecommerce, creative, and marketing teams. We are looking for an Operations Manager who can bring clarity, rhythm, and follow through to the day to day, so ideas, campaigns, and priorities move from intention to reality without unnecessary friction.

The Role

This is a foundational role.

You are responsible for holding the operational backbone of Ever Lasting. You partner closely with the Founder and team leads to ensure priorities are clear, timelines are realistic, and work moves forward consistently across teams.

You are not here to set creative direction or marketing strategy.

You are here to design and maintain the systems that allow those teams to execute well.

This role is part strategist, part systems builder, part execution anchor.

Your work helps the company feel steadier, clearer, and more reliable as it scales.

What You'll DoCompany Operations and Execution

You will ensure direction turns into action by:

• Translating leadership priorities into clear plans, timelines, and ownership
• Maintaining weekly execution rhythms across all departments
• Tracking cross team initiatives and dependencies
• Flagging risks, blockers, or misalignment early
• Ensuring consistent follow through without constant chasing

Ecommerce Operations, Logistics, and Customer Support Support

You will support the operational layer of Ever Lasting's ecommerce business by:

• Coordinating product launches, updates, and operational readiness across systems
• Tracking timelines for product listings, content availability, and go-live dates
• Supporting alignment between marketing, creative, ecommerce, fulfillment, and logistics partners
• Ensuring inventory, packaging, and fulfillment readiness ahead of launches and campaigns
• Maintaining ecommerce, fulfillment, and logistics related SOPs and documentation
• Tracking promotional setup to ensure bundles, discounts, and campaigns are correctly configured before launch

You will also support cross-functional visibility between ecommerce operations and customer support by:

• Helping ensure CS teams are informed of upcoming launches, promotions, and changes
• Supporting documentation that enables CS to respond accurately and consistently
• Tracking recurring customer issues at an operational level and surfacing patterns
• Supporting system level fixes rather than ad hoc case handling

You support
execution readiness and operational alignment
, not merchandising strategy, supply chain ownership, or day-to-day CS management.

Creative and Marketing Team Operations

You will act as the operational backbone for Creative and Marketing teams by:

• Managing timelines, approvals, and cross team handoffs
• Supporting campaign calendars and launch schedules
• Tracking creative and marketing deliverables without directing output
• Ensuring assets move smoothly from concept to execution
• Reducing last minute pressure through better planning and visibility

Campaign Operations and Launch Support

You will support the lifecycle of campaigns by:

• Helping map realistic campaign timelines
• Tracking dependencies across creative, marketing, ecommerce, and ops
• Confirming readiness across teams before launch
• Surfacing risks early and helping recalibrate plans
• Capturing post campaign learnings and documenting improvements

Systems, SOPs, and Workflow Design

You will help build the backbone of how the company runs by:

• Creating and maintaining SOPs for recurring workflows and launches
• Designing simple, clear trackers teams actually use
• Organizing internal documentation for easy navigation
• Improving systems to reduce repeated confusion and errors
• Maintaining adoption and clarity as priorities evolve

Intern Program Operations Support

You will support the
structure
of Ever Lasting's intern program by:

• Ensuring interns clearly understand expectations, timelines, and deliverables
• Coordinating with leads on task flow and accountability
• Tracking progress, engagement, and follow through
• Surfacing early operational signals when interns struggle or disengage

This role supports clarity and flow, not coaching or emotional support.

Communication and Visibility

You will be responsible for clean operational communication by:

• Translating meetings into clear action items and next steps
• Maintaining centralized tracking so leadership has visibility
• Ensuring updates are clear, timely, and actionable
• Reducing noise while increasing signal across teams

Founder Support

You act as the Founder's operational extension by:

• Absorbing coordination, tracking, and follow up
• Protecting leadership focus by keeping execution steady
• Bringing clarity and structure into daily decision making
• Surfacing patterns, risks, and improvement opportunities proactively

Who You Are

• You enjoy building structure where things are evolving
• You are grounded, reliable, and calm under pressure
• You think in systems and patterns
• You can hold many moving parts without losing clarity
• You communicate clearly and consistently in writing
• You are comfortable working across teams and time zones
• You value accountability without rigidity
• You bring judgment and ideas, not just task completion

Qualifications

• 3 to 6 years experience in operations, program management, or project management
• Experience supporting ecommerce, creative, or marketing teams operationally
• Experience working with remote or global teams
• Strong written and spoken English
• High organizational skill and consistent follow through
• Familiarity with tools such as Google Workspace, Notion, Slack, Asana, or similar
• Working knowledge of AI tools and automation, including the ability to use AI agents or scripts to streamline workflows, documentation, reporting, or coordination tasks
• Comfort experimenting with and implementing AI-assisted systems when they clearly reduce manual work or operational friction
• Experience working closely with founders or senior leadership is a strong plus

What Success Looks Like

• Campaigns and launches run smoothly without last minute fire drills
• Teams are clear on priorities, timelines, and ownership
• Ecommerce initiatives are coordinated and predictable
• Creative and marketing teams feel supported, not blocked
• Systems reduce confusion instead of relying on people to compensate
• Founders spend less time coordinating and more time in vision and decision making

Compensation

Philippines preferred: ₱50,000 to ₱75,000, depending on experience and demonstrated ownership.

Compensation follows a structured development framework, increasing with independence, judgment, communication quality, and leadership readiness.

Who We Are at Our Core

We believe people do their best work when they feel:

• Clear on expectations
• Supported by strong systems
• Trusted to own their work
• Held accountable with care

We value clarity, consistency, humanity, and learning.

If you care about building systems that help creative work thrive, this role was made for you.

Ready to help shape the next chapter of Ever Lasting?

Please apply with your resume and a short note about why this role feels meaningful to you. If you have examples of operational systems, workflows, or projects you've supported, feel free to share those as well.

We look forward to meeting the person who will help carry Ever Lasting's execution forward with calm, clarity, and intention.