Virtual Assistant

2 weeks ago

Manila, National Capital Region, Philippines INSIDEA Full time ₱200,000 - ₱400,000 per year

About the company:

At INSIDEA, we are a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

Job Description:

We are looking for a proactive and detail-oriented
Virtual Assistant
to support our team with administrative, communication, and coordination tasks. The ideal candidate will be organized, tech-savvy, and capable of managing multiple responsibilities efficiently while maintaining a professional and friendly approach in all interactions.

A strong working knowledge of
HubSpot
is essential, as the role involves managing customer interactions, tracking leads, and supporting engagement activities within the platform.

Job Responsibilities:

  • Proactively reach out to users via
    phone calls, emails, and SMS
    based on workflows built in
    HubSpot
    .
  • Should have hands-on experience to manage and use
    HubSpot CRM.
  • Engage users who paused or did not complete onboarding/quiz steps to reinitiate their journey.
  • Respond promptly to users who request assistance or have product-related questions.
  • Follow
    pre-defined scripts
    and maintain accurate product knowledge (scripts will be collaboratively developed with Vivoro).
  • Support
    conversion efforts
    by helping customers understand offerings and encouraging purchases.
  • Perform
    CRM-related tasks
    such as logging conversations, updating customer records, and tracking engagement.
  • Provide
    operational support
    linked to customer engagement, as needed.

Preferred Experience:

  • Proven experience in
    sales, customer engagement, or customer conversion
    roles.
  • Excellent
    verbal and written communication
    skills.
  • Confident in handling
    live conversations
    and adapting to different customer scenarios.
  • Ability to
    follow structured workflows and scripts
    while maintaining a natural and personable tone.
  • Comfortable using
    HubSpot
    or similar CRM and workflow systems.
  • Highly organized, detail-oriented, and self-driven in a remote work environment.

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