Customer Service Representative

4 days ago


Ayala Alabang, National Capital Region, Philippines People Matter PH Full time ₱600,000 - ₱1,200,000 per year

Loan Processor

Alabang, Muntinlupa City

On-Site, Night-Shift

Full-time, Permanent

About the Role:

We are looking for Customer Service Representatives with experience in financial accounts to support our US mortgage and loan operations.

Responsibilities:

  • Assist borrowers by addressing inquiries and providing clear guidance on loan processes
  • Review and validate borrower documents for accuracy and completeness
  • Reach out to borrowers and partners to clarify missing or incorrect information
  • Ensure compliance with US mortgage guidelines and company policies
  • Coordinate with loan processors, underwriters, and third-party partners to move applications forward
  • Maintain accurate, updated, and well-documented loan files

Qualifications:

  • At least 1–2 years of experience in customer service within a finance, loan, or mortgage account
  • Candidates must have specific experience in loan or mortgage customer service only
  • Detail-oriented, organised, and able to work efficiently under deadlines
  • College graduates and undergraduates are welcome to apply
  • Finance experience is mandatory for all candidates regardless of educational background
  • Willing to work onsite in Alabang on a US shift schedule


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