Customer Service Administrator

1 hour ago

Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱1,200,000 - ₱2,400,000 per year
Setup and Location: WFH
Work Schedule: 09:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) 
Employment Type: Full-time 

Ready to do work that actually excites you?  

Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace — ensuring every interaction reflects our premium brand experience.

Manage all customer service enquiries across D2C stores and online marketplaces — providing professional, timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance, manual order creation, and assisting in the rollout of AI-driven customer support tools.

What You'll Do 

Customer Service Management

· Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central.

· Deliver timely, professional and brand-aligned responses via email, chat and online marketplace and other platform messages.

· Manage returns, refunds, and post-purchase communications to ensure high satisfaction.

· Maintain a knowledge base of common customer questions and responses.

Systems Administration & Support

· Maintain and update customer service inboxes using Gorgias (setup and optimization with AI chatbot for customer support emails).

· Maintain up-to-date price lists with links to marketing assets and detailed product information.

· Create and format competitor comparison documents and internal product data sheets.

· Raise manual sales orders, create inventory items and inbound receipts within the 3PL warehouse management system.

Continuous Improvement

· Ensure the company Standard Operating Procedures (SOP) are kept up-to date and improve website FAQ's minimize customer enquiries.

· Provide insights on recurring customer issues and product warranty claims to improve content and processes.

· Participate in team meetings and contribute to process automation and customer service enhancements.

Requirements
What You Bring 
We're looking for someone who: 
  • Minimum 2 years' experience in customer service and administration, ideally within both Shopify and Amazon marketplace environments.
  • Strong written communication skills with fluent, customer-friendly English.
  • Proven ability to manage multiple email inboxes and marketplace platforms efficiently.
  • Hands-on experience with Shopify (order management, returns/refunds, fulfillment updates, customer communication).

Other Skills Required

  • Understanding of 3PL warehouse management systems.
  • Proficient in Microsoft Excel and confident managing price lists and data accuracy.
  • Detail-oriented with strong organizational and follow-up skills.
  • Attention to detail in formatting customer-facing documents like product data sheets and competitor comparison landscapes.
  • Experience or interest in Gorgias or other AI-driven customer service ticketing systems.
  • Ability to work autonomously and take ownership of assigned processes.
Benefits

Why You'll Love Working Here 

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) 

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) 

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more 

Let's Talk 
If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you.

  • Customer Service

    1 week ago

    Pasig, National Capital Region, Philippines Thai Wah Public Company Limited Full time ₱250,000 - ₱500,000 per year

    Thai Wah International Philippines, a subsidiary of Thai Wah Public Company Limited, is seeking a trustworthy and passionate professional to join our team as a Customer Service & Logistics Executive.This role plays a key part in supporting our starch derivatives business in the Philippines and contributes to the company's overall growth strategy. The...

  • Customer Service

    2 hours ago

    Pasig, National Capital Region, Philippines cf3b66fb-2ec4-4e3a-a009-61dba4ca4aad Full time ₱150,000 - ₱250,000 per year

    We seek for a dedicated Customer Service & Turnover Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to...

  • Customer Service

    1 hour ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    We seek for a dedicated Customer Service & Turnover Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle...

  • Customer Service Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    The Customer Service Specialist serves as the frontline support for customers, ensuring every interaction delivers an exceptional experience for both new and existing clients. The role manages inbound and outbound communications across phone, email, and messaging channels, providing timely support to maintain a smooth flow of enquiries and resolutions across...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱96,000 - ₱360,000 per year

    We're looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.Job Key Responsibilities:Provide top-notch...

  • Administrator - IT Service Desk (Spanish Speaker)

    1 week ago

    Pasig, National Capital Region, Philippines Orica Full time ₱80,000 - ₱120,000 per year

    About Orica At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an exciting...

  • Receptionist & Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines OutForce Full time ₱250,000 - ₱500,000 per year

    Position OverviewThe Receptionist & Customer Service Representative serves as the first point of contact for clients, providing exceptional customer service and administrative support to the lending department. This role is responsible for managing incoming communications, assisting clients with general inquiries, and supporting the team with various...

  • Service Hub Administrator

    1 week ago

    Pasig, National Capital Region, Philippines Versatech International Inc. Full time ₱150,000 - ₱250,000 per year

    Job Responsibilities:Receive, process, and review warranty claims from customersVerify claims forms and eligibility and ensure all documentation is accurate and completeMaintain records of warranty claims, customer information, product specifications, dates, and resolutionsEnsure claims adherence to the company's policies and guidelinesCommunicate with...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines SSD GPS Corporation Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:1. Customer issue / concern handling· Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.· Provide fundamental troubleshooting and customer assistance.· Provide needed report, validate the data from the platform and create an incident report...

  • Training Coordinator

    1 week ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱400,000 - ₱600,000 per year

    I. Preparation and handling of program requirements:a. Registration of Participantsb. Handling of logistical arrangements (venue, meals, materials, transportation)c. Documentation of program materials (proposals, curriculum, manuals, checklists)II. Classroom Managementa. Set-up of venueb. Administration of attendance, course materials and evaluation formsc....