Customer Service Representative

3 days ago

Pasig, National Capital Region, Philippines Outworks Full time

Job Description

We are looking for a Customer Service Representative (CSR) to join our support team. As the first point of contact for customers, you will provide prompt, professional, and customer-focused assistance. You will work closely with senior support staff and technical teams to ensure efficient handling of customer inquiries, incidents, and requests.

This is a full-time position that follows a rotational shift schedule, including nights, weekends, and holidays. Candidates with at least 6 months of customer service or support experience—especially those eager to grow in a technical/customer-focused environment—are encouraged to apply.

  • A self-motivated team player with strong communication skills.
  • Courteous, enthusiastic, customer-oriented, assertive, and motivated.
  • Ability to respond promptly to customer inquiries, issues, and service requests.
  • Capable of categorizing concerns and escalating them to the correct teams when needed.
  • Proactively works on open cases, providing updates and ensuring follow-through.
  • Able to prioritize urgent issues based on customer business impact.
  • Documents all customer interactions clearly and accurately.
  • Notifies customers about outages, service updates, and resolution progress.
  • Comfortable supporting teams in a fast-paced 24/7 operational environment.
  • Must have a reliable internet connection for remote or hybrid work arrangements.
  • Perform basic troubleshooting and gather required information to assist higher-level teams.

Skills and Experience

  • Open to graduates of any field; IT-related courses are a plus.
  • At least 6 months of customer service or support experience (BPO, telco, helpdesk, or technical support experience is a plus).
  • Familiarity with basic IT or network concepts (e.g., connectivity issues, basic troubleshooting) is beneficial but not required.
  • Strong communication and customer service skills.
  • Ability to explain technical concepts in simple, customer-friendly language.
  • Basic problem-solving and analytical skills.
  • Ability to multitask, prioritize work, and manage customer expectations.
  • Strong English reading, writing, and speaking skills.
  • Excellent attendance, punctuality, and self-management.
  • Willing to work in shifting schedules, including weekends and holidays.
  • Willingness to learn and grow in a technical support environment.

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