Analyst – Operations

24 hours ago

Ayala Alabang, National Capital Region, Philippines eClerx Career Site Full time ₱150,000 - ₱250,000 per year

As a Customer Care Executive for the Inbound US Voice Process, you will be responsible for delivering 
outstanding customer service to customers in the United States. You will be the first point of contact for 
customers who call in with inquiries, and your primary goal will be to ensure that their needs are 
addressed, their questions are answered, and their interest in purchasing products and services is captured.
Duties and Responsibilities: 

• Answering incoming calls from customers in a professional and courteous manner.

• Listening actively to customers and asking probing questions to fully understand their needs and 
concerns.

• Providing accurate and timely information to customers about products and services, pricing, and 
promotions, while actively seeking opportunities to upsell.

• Handling customer objections and concerns with empathy and professionalism and working to 
address them to close the sale.

• Documenting all customer interactions and details of inquiries, issues, and sales in the company's 
CRM system.

• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.

• Maintaining a high level of knowledge about the company's products and services, as well as 
industry trends and best practices.
Skills and Qualifications 

• Bachelor's degree in any field is preferred, but not required.

• Excellent verbal and written communication skills in English.

• Previous experience in a customer service (or customer service with upselling) role in a call center 
environment

• At least 6 months of experience in a Telco, Cable/ Broadband account is a plus.

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem-solving skills and the ability to think on your feet.

• Comfortable working in a fast-paced environment.

• Flexibility to work in rotational shifts, including night shift, weekends, and holidays.

• Familiarity with basic computer skills and knowledge of CRM systems.

• Amenable to work 100% onsite in Alabang, Muntinlupa Cit

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