IT Helpdesk Specialist

3 days ago

Manila, National Capital Region, Philippines Outsourcea Services Incorporated Full time $40,000 - $60,000 per year

Job Title: IT Helpdesk SpecialistWork Setup: Permanent Work From OfficeWorking Hours: Follows GMT Time ZoneWe are seeking a skilled IT Helpdesk Specialist with 2 to 3 years of experience to join our team.

The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure. The ideal candidate will have a strong understanding of Office 365 administration, mailbox delegation, antivirus tools (Eset), device management, firewall updates, and backup procedures. Key Responsibilities:Office 365 AdministrationOnboarding and offboarding employees

Managing mailbox delegation

Eset (Antivirus Tool)Checking and resolving error messages

Monitoring and managing PCsDevice ManagementAdding and checking devices within our system

Patching devices to ensure they are up-to-dateFirewallsUpdating firmware

Adding and managing VPN usersBackupsChecking for backup errors

Running test backups and recovering files when necessary

Skills and Qualifications:2–3 years of experience in an IT helpdesk or support role

Strong knowledge of Office 365 administration and mailbox delegation

Experience with Eset antivirus tool

Proficiency in device management, including adding, checking, and patching devices

Familiarity with firewall updates and VPN user management

Experience in backup management, including error checking, test backups, and file recovery

Excellent problem-solving skills and the ability to troubleshoot technical issues

Strong communication skills and the ability to work well with team members and end-users

Ability to commute or relocate to Ortigas as the role is permanently office-based

Preferred Qualifications:Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional)Experience with other IT tools and software

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