VIP Account Manager

1 week ago

Philippines TATE ASIA Full time $70,000 - $120,000 per year

Summary:

Our client is a dynamic and fast-growing company with a strong presence in the online gaming and digital entertainment industry. Their mission is to deliver innovative, data-driven, and culturally relevant gaming experiences tailored to the global market. They are currently expanding the team and seeking experienced and passionate professionals to join them in multiple roles.

About the role: VIP Account Manager will look after their most important clients. As a VIP Account Manager, you will be responsible for managing a portfolio of high-net-worth customers, focusing on developing strong relationships with them to strengthen their loyalty and provide an exceptional overall experience.

This position will be in a customer-facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

Role and Responsibilities:

  • Compliant from resources up to integration of necessary inputs to develop an effective operational flow to achieve excellent VIP account management.

  • Manage a portfolio of VIP customers.

  • Responsible for all aspects, including sales, client onboarding, sourcing, contracting, and overseeing the day-to-day operations.

  • Provide an enhanced proactive one-stop service to encourage loyalty.

  • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.

  • Collect and document customer profiles, implement daily reports and endorsements to ensure that problems are being identified for the next shift onwards, and know what to focus on.

  • Develop relationships and offer tailored rewards with the VIP Services team through regular correspondence.

  • Oversee the customers' service delivery, which includes payments, promotion requests and customised program play arrangements, working closely with VIP Services, Marketing, and Payments Department to secure smooth flow and seamless claims processing.

  • Meet pre-determined productivity, quality, and Service Level Agreement targets.

  • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.

Requirements:

  • Minimum 5 years of experience in the high-end (VIP) customer service field preferred.

  • Graduate of any course at least college level or any holder of a Bachelor's degree (major in marketing, advertising communications, digital or information technology is an advantage).

  • Excellent verbal and written communication skills.

  • Business-to-Customer Sales experience preferred with strong comprehension of the concepts, practices, and procedures used in iGaming sites.

  • Knowledge of the online gaming industry is essential.

  • Passionate about providing top-level service, detail-oriented, highly organised, and able to handle a variety of tasks efficiently.

  • Confident and people-focused personality.

  • Excellent analytical skills with the ability to troubleshoot issues, and, as needed, do research/diligence to solve them.

  • Strives to meet targets and deadlines with demonstrated ability to effectively schedule projects and/or resources required.

  • Excellent organisational and planning skills.

  • Willing and able to work non-traditional business hours.

Specialization

:Customer Service

Type of Employment

:Permanent

Minimum Experience

:Fresher

Work Location

:Philippines

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