Team Captain

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE 

As a Fulfillment Team Captain you play a key leadership role in ensuring smooth, efficient, and accurate fulfillment operations within our supply chain division. This position is responsible for overseeing the daily performance and productivity of the fulfillment team, supporting complex cases, and serving as a key point of contact for cross-functional teams. You are highly organized, detail-oriented, and passionate about optimizing fulfillment processes to meet customer expectations.

WHY DO WE WANT YOU 

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO 

Fulfillment Operations & Team Oversight:

• Supervise and support the fulfillment team to ensure timely and accurate processing of orders, inventory management, and shipment coordination.
• Monitor key performance indicators (KPIs), such as order accuracy, on-time shipping rates, and productivity levels, to drive continuous improvement.
• Provide hands-on support for complex fulfillment cases, including high-value orders, escalations, or special handling requests.
• Ensure adherence to standard operating procedures (SOPs) and implement process improvements as needed.
• Assist in training and onboarding new fulfillment team members, reinforcing best practices and efficiency techniques.

Collaboration & Communication:

• Act as the primary liaison between the fulfillment team and other departments within the supply chain division, including inventory management, logistics, and customer service.
• Communicate effectively with internal stakeholders to resolve order discrepancies, delays, or special requests.
• Work closely with leadership to align fulfillment operations with overall business objectives and customer expectations.
• Participate in cross-functional meetings and provide insights on fulfillment trends, challenges, and opportunities.

Problem-Solving & Escalation Management:

• Troubleshoot and resolve fulfillment-related issues, including inventory shortages, system discrepancies, and order processing errors.
• Serve as the go-to resource for team members when addressing operational challenges and escalated cases.
• Proactively identify potential risks or bottlenecks in the fulfillment process and recommend solutions. 

Process Optimization & Continuous Improvement: 

• Analyze fulfillment workflows and recommend strategies to enhance efficiency, reduce errors, and improve overall team performance.
• Implement quality control measures to minimize fulfillment defects and ensure a high standard of order accuracy.
• Support the adoption of new technologies or process enhancements to streamline fulfillment operations.

Requirements

WHAT WE'LL LIKE ABOUT YOU 

YOU ARE… 

• Curious and authentic, just like us #beboldr 
• Passionate about learning and developing relationships with clients 
• Analytical and a problem solver 
• Ability to multitask and thrive in a dynamic, high-volume fulfillment environment.
• Adaptable to change and attentive to detail 
• Able to work well in a team environment 
• Able to reduce frustration on heated topics by listening and being solutions-oriented 
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic 
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE… 

• 3+ years of experience in fulfillment, warehouse operations, logistics, or supply chain management, preferably in an eCommerce environment.
• Prior experience leading or supervising a team in a fast-paced operational setting.
• Proficiency with order management systems (OMS), warehouse management systems (WMS), and inventory tracking tools.
• Strong analytical and troubleshooting skills with the ability to handle complex fulfillment challenges.
• Excellent verbal and written communication skills to collaborate effectively across teams.
• High level of accuracy in order processing, inventory management, and reporting.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
• Ability to accept feedback gracefully and with an open mind.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development