Team Lead

3 hours ago

Pasig, National Capital Region, Philippines Enshored Full time ₱1,500,000 - ₱2,500,000 per year

DUTIES AND RESPONSIBILITIES

  • Manage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations.
  • Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff.
  • Carry out needs, assessments and performance reviews to officers.
  • Setting and meeting performance targets for efficiency and quality.
  • Ensure that the Service Delivery processes and team are meeting Enshored and client specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT and liaising with the HR team.

MINIMUM REQUIREMENTS AND QUALIFICATION

  • SWith GDS experience
  • .High level of initiative, accountability, and self-motivation
  • .Strong customer service orientation
  • .The ability to build a productive and highly engaged work environment
  • .Maintain calmness and composed under tight pressure and provocations
  • .Ability to work independently and take responsibility for seeing things through to completion
  • .High Attention to details
  • .Open to feedback and criticism
  • .Bachelor's/College degree
  • .2-5 years of experience working as a Team Captain in a BPO setting
  • .Strong leadership, people management, administrative, and numeracy skills
  • .Strong written and verbal English communication skills
  • .Proven experience at developing and maintaining relationships with key internal and external stakeholders
  • .Team facilitation and training skills
  • .Commitment to delivering to the highest quality first time
  • .Proven ability to work to deadlines and under pressure with a positive attitude
  • .Above Average communication skills in English

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