Marketing Assistant

2 days ago

Cebu City, Central Visayas, Philippines Shore360, Inc Full time ₱300,000 - ₱450,000 per year

About the Role

We are seeking a highly organized and customer-focused professional to manage enquiries, maintain CRM data, and support the sales, marketing, and property management teams. The ideal candidate is detail-oriented, proactive, and capable of handling multiple responsibilities while ensuring prompt and professional communication with clients and internal stakeholders.

Key Responsibilities

  • Respond promptly and professionally to all customer enquiries received through the CRM system or referred by the sales team.
  • Conduct follow-ups via phone or email within the required timeframe and ensure all communication is accurately logged in the CRM.
  • Pre-qualify leads, categorize them based on interest level (hot, warm, cold), and convert qualified leads into opportunities within 24 hours.
  • Maintain accurate and up-to-date CRM records, including customer interactions, notes, and opportunity stages.
  • Monitor response timelines and coordinate with the sales team to ensure consistent and timely communication.
  • Assist with lease renewals and tenant communication in collaboration with the property management team.
  • Prepare and issue invoices (e.g., SA Water) and track payments, following up on outstanding balances when necessary.
  • Follow up on finance approvals and settlements, ensuring CRM data reflects all updates accurately.
  • Support the sales and marketing team by coordinating marketing campaigns, preparing materials, and generating reports.
  • Provide general administrative and operational assistance as needed.

Required Experience

  • 1–2 years of experience in marketing support, customer service, or administrative roles.
  • Proven ability to manage high volumes of enquiries with strong attention to detail.
  • Experience in real estate, property development, or a related industry is an advantage.

Minimum Qualifications

  • Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
  • Demonstrated proficiency in CRM platforms (preferably Salesforce).

A Successful Candidate Must Have

  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • A customer-first attitude marked by professionalism and respect.
  • Ability to handle multiple priorities while maintaining accuracy and efficiency.

Proficient With

  • CRM systems (Salesforce preferred).
  • Microsoft Office Suite and email communication tools.

Experience Advantage

  • Prior experience supporting sales or marketing teams in the real estate or property management sectors.
  • Familiarity with lease administration, invoicing, or settlement tracking processes.

ShoreXtra Perks

  • Day 1 HMO coverage
  • Dayshift schedule
  • Fixed weekends off
  • Access to a game lounge
  • Shorelife perks (gym membership discounts and more)
  • Monthly engagement activities
  • Free barista-style coffee, unlimited
  • Free parking and shuttle services
  • Employee referral incentives (Bronze tier)

Job Types: Full-time, Permanent

Experience:

  • Marketing Support: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Administrative : 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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