Marketing Assistant

2 days ago

Cebu City, Central Visayas, Philippines JOBS360 Full time ₱800,000 - ₱1,200,000 per year

Roles and Responsibilities

  • Respond promptly and professionally to all customer enquiries received through CRM or from the sales team.
  • Conduct follow-ups via phone or email within the required timeframe and log all communication activities in the CRM.
  • Pre-qualify leads, categorise interest levels (hot, warm, cold), and convert qualified leads to opportunities within 24 hours.
  • Maintain accurate and up-to-date CRM data, ensuring all customer interactions, notes, and opportunity stages are properly recorded.
  • Monitor enquiry response timelines and coordinate with the sales team to ensure consistent, timely communication.
  • Support lease renewals and tenant communications in coordination with the property management team.
  • Issue invoices (e.g., SA Water) and track payments, following up on outstanding amounts as needed.
  • Follow up on finance approvals and settlements, updating CRM data accordingly.
  • Assist in coordinating marketing campaigns, materials, and reports to support the sales and marketing team.
  • Provide general administrative and operational support as required.

Required Experience

  • Minimum 1–2 years of experience in marketing support, customer service, or administrative roles.
  • Prior experience managing high enquiry volumes with excellent attention to detail.
  • Background in real estate, property development, or related industries preferred.

Minimum Qualifications

  • Bachelor's degree in Marketing, Business Administration, Communications, or related field.
  • Proven experience using CRM platforms (Salesforce preferred).

A Successful Candidate Must Have

  • Strong written and verbal communication skills.
  • Excellent time management and organisational abilities.
  • A customer-first mindset with professionalism and respect.
  • Ability to handle multiple priorities while maintaining accuracy and efficiency.

Proficient With

  • CRM systems (Salesforce preferred).
  • Microsoft Office Suite and email communication platforms.

Experience Advantage

  • Experience supporting marketing or sales teams in real estate or property management.
  • Familiarity with lease administration, invoicing, or settlement tracking.

ShoreXtra Perks

  • Day 1 HMO Coverage
  • Dayshift schedule
  • Fixed Weekends Off
  • Game lounge
  • Shorelife perks (gym membership discounts and more)
  • Engaging monthly activities
  • Free and unlimited barista-style coffee
  • Free parking and shuttle services
  • Employee referral incentives (Bronze)

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