Customer Service Representative

4 hours ago

Manila, National Capital Region, Philippines STAFF X Full time ₱600,000 - ₱1,200,000 per year

Key Responsibilities:

The Customer Service Representative will be responsible for managing tenant communications across email and phone channels. This includes responding to inquiries ranging from rental payments to tenancy law questions, managing complaints, and escalating requests to other departments when necessary.

This role requires someone who is highly skilled in customer service, comfortable handling difficult conversations, and adaptable to learning new technology systems quickly. Knowledge of real estate or NSW tenancy law is a plus, but not a requirement.

Role Description:

  • Act as the first point of contact for tenant inquiries across phone and email.
  • Respond to questions on rent, tenancy agreements, and general tenancy concerns.
  • Handle tenant complaints and confrontational situations, using professional communication and de-escalation techniques.
  • Enter and track tenant interactions within the company's proprietary management platform (iRental).
  • Coordinate with other specialized teams (maintenance, accounting, inspections, leasing) to ensure smooth resolution of tenant requests.
  • Follow internal processes and documentation while adapting quickly to new systems and procedures.
  • Actively learn about NSW tenancy laws and apply knowledge to tenant interactions over time.
Requirements
  • Extensive customer service experience (at least 3+ years preferred).
  • Proven ability in conflict resolution and de-escalating difficult situations.
  • Tech-savvy, quick to learn new systems and software.
  • Strong teamwork and communication skills to collaborate across specialized teams.
  • Fluent English is required; Mandarin language skills highly regarded due to a large Chinese client base.
  • Knowledge of the real estate industry or Australian property management practices is an advantage, but not required.
  • Diligent, detail-oriented, and committed to continuous learning.

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Manila. The ideal candidate will have excellent communication skills, a strong customer-focused attitude, and the ability to resolve issues efficiently. You will play a vital role in enhancing customer...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines My Uniware Collections Inc. Full time ₱180,000 - ₱300,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    4 hours ago

    Manila, National Capital Region, Philippines Fastrising Full time ₱30,000 - ₱40,000 per year

    Company DescriptionUp to 40k offerRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Metro Manila. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing excellent support. They will interact with customers...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines PureWay Compliance, Inc Full time ₱250,000 - ₱500,000 per year

    About the CompanyPureWay Compliance, Inc. is a U.S.-based medical waste management and compliance company that helps healthcare providers nationwide stay safe, compliant, and environmentally responsible. We are looking for a skilled and motivated Customer Service Representative to join our growing team. Job DescriptionAs a Customer Service Representative,...

  • Customer Service Representative

    5 hours ago

    Manila, National Capital Region, Philippines Remitly Full time ₱2,500,000 - ₱4,500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    5 hours ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱15,000 - ₱25,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines GRATITUDE, INC. Full time ₱144,000 - ₱200,000 per year

    *ROLE: Customer Service Representative* Location: Cubao, Mandaluyong & Taguig, Manila Philippines. Salary: PHP 15,000Work Setup: Work-onsitePermanent JobStart Date: ASAP*About the Role:* As a Customer Service Representative, you will be performing the following tasks on a daily:* Responsible for providing customer service support according to the scope of...

  • Customer Service Representative

    3 hours ago

    Manila, National Capital Region, Philippines ALL ASIA MANPOWER SERVICES, INC. Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team at ALL ASIA MANPOWER SERVICES, INC.'. This is a full-time position based in Metro Manila, providing exceptional customer service through non-voice channels.What you'll be doingResponding to customer inquiries and requests via email, chat, and...

  • Customer Service Representative

    4 hours ago

    Manila, National Capital Region, Philippines 360training Full time ₱250,000 - ₱450,000 per year

    360training is a rapidly growing leader in online training and certification across a wide range of industries and professions. provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's...

  • Customer Service Representative

    3 hours ago

    Manila, National Capital Region, Philippines Alpha Pioneer Marketing Pte Ltd Full time ₱120,000 - ₱200,000 per year

    We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet...