Customer Success Manager

7 days ago

Cebu City, Central Visayas, Philippines Amare Group Inc. Full time

Job Responsibilities:Team Leadership & Pre-Sales TrainingBuild, train, and lead a high-performing team of Customer Success Agents who will manage all inbound inquiries on platforms like Shopee, Lazada, Facebook, Tiktok, and more.Develop a comprehensive training program to make your team experts on our products, promotions, and brand voice, enabling them to answer pre-purchase questions effectively and drive sales.Conduct regular one-on-one coaching to improve your team's sales-through-service skills, objection handling, and overall performance.Foster a proactive, customer-centric, and sales-aware culture within the team.Triage & Routing Process ArchitectureDesign, implement, and refine a robust triage system to manage all incoming customer inquiries.Establish a clear and efficient workflow for identifying post-purchase issues (e.g., order status, shipping, returns) and routing them to the Operations department with all necessary information.Act as the primary liaison between your pre-sales team and the post-purchase Operations team to ensure smooth handovers and a cohesive customer experience.Develop a knowledge base and set of standardized responses to ensure consistency and efficiency in handling common pre-purchase questions.Performance Management & ReportingSet and monitor key performance indicators (KPIs) focused on pre-sales effectiveness, such as response rate (>99%), response time (

  • Customer Success Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time ₱1,200,000 - ₱1,440,000 per year

    Customer Success Manager (Team Lead)Location: Onsite – Cebu-basedEmployment Type: Full-time, PermanentTahche is looking for an experienced Customer Success Manager (Team Lead) to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring long-term...

  • SMB Customer Success Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱1,200,000 - ₱2,400,000 per year

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...

  • Bilingual Customer Success

    5 days ago

    Cebu City, Central Visayas, Philippines Expounder Corp. Full time ₱30,000 - ₱60,000 per year

    Position Overview:As our client company scale their global team, they are seeking Bilingual Customer Success Representatives with over 2 years of experience in post-sales activities. In this role, you will be responsible for ensuring our client company's customers' success by enhancing their product adoption, improving satisfaction levels, and utilizing...

  • Client Success Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Customer Success ManagerLocation: Onsite – Cebu-basedEmployment Type: Full-time, PermanentTahche is looking for an experienced Customer Success Manager (CSM) to oversee and drive the Customer Success function. This role is management-level, leading a team of Customer Success specialists, advocating for clients, and ensuring long-term business success...

  • Customer Success Associate

    1 week ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱20,000 - ₱25,000 per year

    Customer Success Associate | Fresh Graduates Are Welcome | up to 22KOn-site Cebu CityQualifications:SHS Graduate, or 2+ years of college (no back subjects), or College Graduate or Old Curriculum".With or without experienceKey Responsibilities:Responsible for providing support for clients by investigating, troubleshooting, and resolving customer issues across...

  • Client Success Manager

    23 hours ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time

    Client Success ManagerLocation: On-site,  Cebu-based Employment Type: Full-time, Permanent Tahche is looking for an experienced Client Success Manager (CSM) to oversee and drive the Customer Success function. This role is management-level, leading a team of Client Success specialists, advocating for clients, and ensuring long-term business success through...

  • Client Success Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time

    Client Success ManagerLocation: Cebu – OnsiteEmployment Type: Full-time, PermanentTahche is looking for a talented Client Success Manager (CSM) to lead our Customer Success function and elevate client experiences. This is a management-level role where you'll mentor a team of Client Success specialists, champion client relationships, and drive business...

  • SMB Customer Success ManagerNew

    7 days ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱1,200,000 - ₱2,400,000 per year

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...

  • Customer Success Manager-Small/Medium-sized Businesses

    1 week ago

    Cebu City, Central Visayas, Philippines MyPass Full time ₱1,500,000 - ₱3,000,000 per year

    This is an Individual Contributor role.Position Purpose StatementAs a Customer Success Manager, you will be the driving force behind ensuring our customers achieve success with our platform, focusing on seamless onboarding, proactive engagement, and delivering data-driven insights. You will manage a dynamic portfolio of mid, low-touch, and tech-touch...

  • Sales & Customer Success Operations Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines VenturED Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Sales & Customer Success Operations AnalystPosition Overview:We are seeking a highly analytical and detail-oriented Sales & Customer Success Operations Analyst to support our UK Sales and Customer Success teams. This role is critical in driving revenue growth, operational efficiency, and customer retention by providing actionable insights, maintaining...