CSR Team Leader

4 weeks ago

Makati, Philippines Secure Information Technology Corp. Full time

Job Description We are seeking a highly experienced and results‑driven CSR Team Leader to manage and motivate a team focused specifically on the sensitive area of collections accounts (e.g., high‑value, high‑risk, or particular portfolio segment accounts). The ideal candidate must have a minimum of 3–5 years of experience in collections, with proven leadership skills to drive recovery rates while maintaining strict adherence to compliance and quality standards. Key Responsibilities Lead, coach, and motivate a team of Customer Service Representatives/Collectors specializing in specific high‑value or complex collection accounts. Conduct daily performance monitoring, weekly one‑on‑one coaching sessions, and regular performance reviews to ensure the team meets aggressive recovery and quality targets (KPIs). Handle escalated customer calls, particularly those concerning dispute resolution, payment arrangements, or legal/compliance inquiries related to the specialized collection portfolio. Manage team scheduling, workload distribution, and adherence to company policies and attendance standards. Analyze team performance data, collection trends, and skip‑tracing effectiveness within the assigned collection segment. Implement targeted strategies and scripts to improve contact rates, promise‑to‑pay adherence, and overall recovery percentages for the specific collection amounts. Track and report on key metrics, including aging of receivables, gross and net collection rates, and cost‑to‑collect, presenting findings to senior management. Qualifications 3–5 years of experience in collections. Proven leadership skills with a track record of driving recovery rates. Strong understanding of compliance and quality standards in collections. Excellent coaching, communication, and organizational skills. Ability to analyze data and implement effective collection strategies. Working Location 34th floor, Robinsons Summit Center, 6783 Ayala Ave, Makati City, 1200 Metro Manila, Philippines. If the position requires you to work overseas, please be vigilant and beware of fraud. Important Safety Notice Withholds your ID Requires you to provide a guarantee or collects property #J-18808-Ljbffr

  • HOUSEKEEPING TEAM LEADER

    4 weeks ago

    Makati, Philippines Tap Growth ai Full time

    We're Hiring: Housekeeping Team Leader! We are looking for a dedicated and organized Housekeeping Team Leader to oversee our housekeeping operations. The ideal candidate will ensure that our facilities maintain the highest standards of cleanliness and organization while leading a team of housekeepers. Location: Makati, Philippines⏰ Work Mode: Work From...

  • HOUSEKEEPING TEAM LEADER

    3 weeks ago

    Makati, Philippines Tap Growth ai Full time

    We're Hiring: Housekeeping Team Leader! We are looking for a dedicated and organized Housekeeping Team Leader to oversee our housekeeping operations. The ideal candidate will ensure that our facilities maintain the highest standards of cleanliness and organization while leading a team of housekeepers. Location: Makati, Philippines ⏰ Work Mode: Work From...

  • Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • COLLECTION TEAM LEADER

    4 weeks ago

    Makati, Philippines Yinshan Lending Inc. Full time

    About the role Yinshan Lending Inc. is seeking a highly motivated and experienced Collection Team Leader to join our dynamic team in Makati City, Metro Manila. As the Collection Team Leader, you will play a pivotal role in driving the success of our collection's operations, leading a team of dedicated collectors and ensuring efficient debt recovery...

  • Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines Windoway Trading Inc. Full time ₱1,920,000 - ₱3,840,000 per year

    Responsibilities and duties of Team Leader shall include, but shall not be limited to:Responsible for the one-on-one counseling on his teamConduct project orientation and explain encoding instructions to the newly hired keyers/ document scanning clerks.Coordinate with the Quality Control Group regarding the accuracy of each keyer.Check attendance of data...

  • Restaurant Team Leader

    3 weeks ago

    Makati, Philippines Amber Golden Bowl Restaurant Corporation Full time

    A store team leader is responsible for monitoring the staff's performance, delegating tasks, and ensuring that the team provides the best customer service by responding to the customer's inquiries and concerns and resolving their complaints. Store team leaders assist with the development of marketing campaigns and promotional offers to sell goods and...

  • Team Leader

    4 weeks ago

    Makati, Philippines Probe Group Full time

    Team Leader page is loaded## Team Leaderlocations: Makati City MNL Philippinestime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR12713At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia...

  • Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines Cloud Soft Treats Full time ₱250,000 - ₱500,000 per year

    Team Leader / Service CrewBrand: CLOUD Soft TreatsLocation: GloriettaEmployment Type: Full-Time About usWelcome to CLOUD Soft Treats We are an up-and-coming player in the frozen yogurt industry. As a growing brand, we are dedicated to setting new standards in the industry while fostering a welcoming environment. Why Join CLOUD Soft Treats? Career Growth...

  • CSR for Logistic

    1 week ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱250,000 - ₱450,000 per year

    Kickstart Your Career with Lean Solutions Group – PhilippinesWe're hiring Customer Service Representatives (CSR) for our Logistics Campaign "Handle light calls, lots of emails, and be part of a fun, growth-driven team"The Customer Service Representative (CSR) is responsible for managing and coordinating freight shipments with carriers and internal clients....