Store Manager
7 hours ago
Job description:
Job Purpose:
The Store Manager is responsible for the overall operations, profitability, and customer satisfaction of the pizza store. This includes managing staff, ensuring food quality and hygiene, inventory control, customer service, and adherence to company policies and standards.
Key Responsibilities:
- Operations Management
Ensure smooth daily operations of the store (opening to closing).
Monitor kitchen, delivery, and front-of-house operations.
Maintain high standards of food quality, hygiene, and cleanliness.
Enforce compliance with safety and sanitation regulations.
Implement and maintain store operating procedures and company policies.
- Team Management
Hire, train, schedule, and supervise staff (kitchen crew, service crew/cashier).
Conduct regular team meetings and performance evaluations.
Provide ongoing coaching, motivation, and disciplinary actions when needed.
Ensure adequate staffing during peak and off-peak hours.
- Customer Service
Ensure excellent customer service and handle customer complaints professionally.
Monitor customer feedback and work on improvements.
Train staff to provide consistent service excellence.
- Purchasing and Inventory & Cost Control
Handles the procurement/purchasing of needed items in the store
Oversee inventory management: ordering, receiving, and stock rotation.
Prevent wastage and manage food costs.
Conduct regular stock counts and manage shrinkage.
- Sales & Profitability
Meet or exceed sales targets and KPIs.
Implement local marketing strategies to increase sales (flyers, promotions, etc.).
Monitor and control labor costs, utilities, and overheads.
Prepare and analyze sales and expense reports.
- Cash Management
Ensure accurate cash handling, billing, and reconciliation.
Perform daily closing procedures including cash deposits.
Monitor POS systems and resolve discrepancies.
- Compliance & Reporting
Ensure the store complies with health, safety, and labor laws.
Prepare reports for senior management on store performance.
Ensure all documentation is accurate and up-to-date (licenses, training logs, etc.).
Key Skills & Competencies:
Strong leadership and team management skills
Excellent communication and interpersonal skills
Customer service focus
Organizational and problem-solving abilities
Financial literacy and cost-control acumen
Ability to multitask under pressure
Hands-on attitude and willingness to work on the floor
Qualifications:
Essential:
College Graduate
2–4 years of experience in QSR (Quick Service Restaurant) or F&B operations
Prior experience as Assistant Manager or Store Supervisor
Preferred:
Degree or diploma in hospitality/business management
Experience in a branded pizza chain/industry
Certification in food safety and hygiene
Job Type: Full-time
Pay: Php25, Php30,000.00 per month
Work Location: In person
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