Customer Service for Travel

5 hours ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

We are seeking a passionate and dedicated Customer Service professional to join our team at TalentSync Training and Development. As a Customer Service Representative for our Travel & Cruise account, you will be the primary point of contact for our valued customers, providing exceptional service and support. This is a full-time position based in Cebu Central Visayas.

What you'll be doing

  1. Handle inbound customer inquiries and requests via phone, email, and chat channels
  2. Provide accurate information and assist customers with booking changes, cancellations, and general support
  3. Escalate complex issues to the appropriate team members for resolution
  4. Maintain detailed records of customer interactions and ensure timely follow-up
  5. Contribute to the continuous improvement of our customer service processes and procedures
  6. Actively participate in team meetings and training sessions to enhance your skills and knowledge

What we're looking for

  1. Previous experience in a customer service or call centre environment, preferably in the travel or hospitality industry
  2. Strong communication and interpersonal skills, with the ability to provide exceptional customer service
  3. Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
  4. Ability to work effectively in a fast-paced, dynamic environment and prioritise multiple tasks
  5. Fluency in English, both written and verbal, is essential

If you are ready to embark on an exciting new chapter in your career, we encourage you to apply now.

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