Customer Service for Travel Account
2 weeks ago
Join the customer service team, a leading provider of travel services. Based in Cebu Central Visayas, this full-time customer service role offers an opportunity to provide exceptional support to our valued travel clients. With a competitive sign-on bonus up to 10,000, this is an excellent chance to kickstart your career in the thriving call centre and customer service industry.
What you'll be doing
- Handling inbound customer enquiries and requests related to travel bookings, changes, and cancellations
- Providing accurate and timely information to customers, addressing their concerns and ensuring a positive experience
- Documenting customer interactions and maintaining detailed records in our customer relationship management system
- Collaborating with other teams to resolve complex issues and ensure seamless service delivery
- Identifying opportunities to enhance customer satisfaction and suggest process improvements
- Adhering to company policies, procedures, and quality standards
What we're looking for
- Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Strong problem-solving and decision-making abilities to handle customer queries efficiently
- Familiarity with call centre operations and customer relationship management tools
- Proficiency in English, both written and verbal
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- A passion for delivering exceptional customer service and a commitment to exceeding client expectations and success.
Apply now to become our next Customer Service star
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