Customer Service for Travel Account

2 weeks ago


Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time

Join the customer service team, a leading provider of travel services. Based in Cebu Central Visayas, this full-time customer service role offers an opportunity to provide exceptional support to our valued travel clients. With a competitive sign-on bonus up to 10,000, this is an excellent chance to kickstart your career in the thriving call centre and customer service industry.

What you'll be doing

  1. Handling inbound customer enquiries and requests related to travel bookings, changes, and cancellations
  2. Providing accurate and timely information to customers, addressing their concerns and ensuring a positive experience
  3. Documenting customer interactions and maintaining detailed records in our customer relationship management system
  4. Collaborating with other teams to resolve complex issues and ensure seamless service delivery
  5. Identifying opportunities to enhance customer satisfaction and suggest process improvements
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  2. Strong problem-solving and decision-making abilities to handle customer queries efficiently
  3. Familiarity with call centre operations and customer relationship management tools
  4. Proficiency in English, both written and verbal
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. A passion for delivering exceptional customer service and a commitment to exceeding client expectations and success.

Apply now to become our next Customer Service star



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