Customer Service Representative

5 days ago

Cebu City, Central Visayas, Philippines PMAX Global Full time ₱250,000 - ₱500,000 per year

A customer service representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties and Responsibilities:

  1. Answer incoming calls according to procedure and Departmental standards.
  2. Assist patients in their queries and concerns
  3. Collect patients' outstanding balance
  4. Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
  5. Places outbound collection calls according to procedure and Departmental standards.
  6. Collect patients' outstanding balance
  7. Assist patients in their billing queries and concerns
  8. Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
  9. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
  10. Team player being supportive of Department and Company goals and policies.
  11. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
  12. Other related duties may be assigned from time to time

Qualifications and Requirements

Preferably College Graduate or at least 2 years in College.Degrees and Courses related to Medical Field is a plus.Strong written and verbal communication skills.Ability to work effectively with minimal supervision.Ability to work with confidential information.Able to perform simple mathematical calculations.Detail oriented.Proficient in the use of email.Highly motivated self-starter.Organized, able to set priorities and meet deadlines.Dependable and reliable.Team player being supportive of Department and Company goals and policies.Must be flexible with schedule.at least 1 year call center experience related to Medical Accounts and Programs is a MUST.

  • Customer Service Representative

    1 day ago

    Cebu City, Central Visayas, Philippines EXL Service Philippines Inc Full time ₱312,000 per year

    HIRING: Customer Service Representative (CSR)Cebu City (Onsite)Up to ₱26,000 + ₱20,000 Joining BonusBe part of a dynamic team where you'll handle billing support, answer inquiries, and provide technical assistance — all while enjoying career growth and a supportive work culture.SHS Graduates welcome2+ yrs BPO/Call Center experience (technical...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱20,000 - ₱30,000 per year

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our growing team Whether you're an experienced professional or just starting your career, we provide the training and support you need to succeed.As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries,...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱276,000 - ₱414,000 per year

    Job Title: Customer Service Representative Job Summary: The Customer Service Representative will serve as the primary point of contact for customers. This individual will assist with product/service inquiries, resolve issues, provide support, and ensure overall customer satisfaction. The role demands excellent communication skills, problem-solving abilities,...

  • Customer Service Representative

    1 day ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Nezda Technologies' Cebu-based BPO Partner is hiring for Customer Service Representative to start ASAP. Apply now and get hired via ONSITE ONE-DAY HIRING PROCESS.Designation: Customer Service Representative - Healthcare RepresentativeLocation: Cebu IT Park, Cebu CityWork Arrangement: ONSITE & NIGHT SHIFTStart Date: ASAPWhat we're looking for:At least HS...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱27,000 per year

    We're Hiring Customer Service Representatives – Financial Account (Cebu IT Park)Open for Newbies & TenuredNo Final Interview | Virtual Hiring ProcessPosition: Customer Service Representative – Financial AccountLocation: Cebu IT ParkSalary: Up to ₱27,000 package + Night Differential, Incentives, HMO, and BonusesResponsibilities:Assist customers with...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines PMConsulting Full time ₱360,000 per year

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our pioneer account team. The CSR will be responsible for assisting customers with their needs. The ideal candidate must possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer...

  • Customer Service Representative

    5 days ago

    Cebu City, Central Visayas, Philippines XBGU Full time ₱20,000 - ₱40,000 per year

    URGENT Customer Service Representatives – Join Our Growing Team in Cebu CityAre you passionate about helping people and creating positive experiences? We're looking for Customer Service Representatives who can deliver excellent support with professionalism, empathy, and enthusiasmResponsibilities:Manage inbound and/or outbound customer calls with...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱24,000 - ₱33,000 per year

    Position: Customer Service RepresentativeLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    1 day ago

    Cebu City, Central Visayas, Philippines Lancesoft Philippines Full time ₱20,000 - ₱40,000 per year

    Job Title:Customer Service Representative – BillingLocation:Cebu City, PhilippinesEmployment Type:Full-Time | On-site / Hybrid (depending on company policy)Job Summary:We are looking for dedicated and customer-focused individuals to join our Cebu team asCustomer Service Representatives – Billing. In this role, you will assist customers with billing...