Operations Analyst

17 hours ago

Cebu City, Central Visayas, Philippines Intelligent Audit Full time

Job Title: Operations Analyst 

Reports to: Client/Carrier Service Desk Manager

Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for an Operations Analyst to assist our customers with their timely requests. This role will collaborate with a team of people to resolve customer service tickets in our ticketing system and troubleshoot any issues customers may be having. 

What You Will Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

  • Promptly and accurately resolve customer service tickets in Jira
  • Collaborate with team to solve customer related operational issues
  • Work with customer related financial applications, dashboards, and infrastructure
  • Supports the execution of customer solution strategies provided by Client Success Team
  • Responsible for new user accounts and scheduled reports for a customer
  • Troubleshooting customer issues – questions, errors, updates, missing information
  • Upload Spot Quote or GL files
  • Key invoice entry requests, perform data entry

What You Will Bring: 

  • Excellent written and verbal communication skills
  • Customer service skills 
  • A can-do, energetic attitude for our customers and internal team
  • Problem solving skills and deductive reasoning
  • Active listening and participation in all meetings
  • Ability to prioritize and analyze information
  • A collaborative work ethic 
  • Life long learning attitude

Minimum Qualifications:

  • Associate degree/some college or
  • 1-3 years of related work experience

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