csr- pure 100 non voice

2 days ago

Manggahan Metro Manila, Philippines Top Alliance Full time

About the role

Top Alliance is seeking a talented and customer-focused Call Center Agent - Non Voice to join our team. This is a full-time position based in Manggahan, Pasig City, Metro Manila. In this role, you will be responsible for providing exceptional customer service through non-voice channels, such as email, chat, and social media. Your primary focus will be on resolving customer inquiries and concerns efficiently and effectively, while upholding the company's values and reputation.

What you'll be doing

  1. Respond to customer inquiries and requests via non-voice channels, including email, chat, and social media
  2. Troubleshoot and resolve customer issues in a timely and professional manner
  3. Provide accurate information and guidance to customers, ensuring their satisfaction
  4. Maintain detailed records of customer interactions and follow up as needed
  5. Collaborate with cross-functional teams to address complex customer concerns
  6. Continuously improve customer service processes and identify opportunities for enhancement
  7. Adhere to company policies, procedures, and quality standards

What we're looking for

  1. At least 1 year of experience in a customer service or call center role, preferably in a non-voice capacity
  2. Strong written communication skills and the ability to effectively convey information in a clear and concise manner
  3. Excellent problem-solving and critical-thinking skills to handle a wide range of customer inquiries
  4. Proficient in using various customer service tools and software, such as CRM systems and chat platforms
  5. Ability to work in a fast-paced, target-driven environment and maintain a positive attitude
  6. Fluency in English, both written and verbal, is a must
  7. Familiarity with the Call Centre & Customer Service industry is preferred

What we offer

At Top Alliance, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  1. Competitive salary and annual performance-based reviews
  2. Comprehensive health insurance coverage
  3. Generous paid time off and holiday leave
  4. Opportunities for career development and advancement
  5. Team-building activities and employee engagement programs
  6. Discounts on company products and services

About us

Top Alliance is a leading provider of customer-centric solutions and services, serving a diverse range of industries. Our mission is to create exceptional experiences for our clients and their customers by leveraging innovation, technology, and a highly skilled workforce. As an employer, we pride ourselves on our inclusive culture, commitment to employee well-being, and opportunities for personal and professional growth.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

  • csr- 100 pure non-voice

    4 days ago

    Paco, Metro Manila, Philippines Top Alliance Full time

    The opportunity Become a 100% Pure Non-Voice Customer Service Representative at Top Alliance, a leading call centre and customer service provider based in Paco, Manila. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients through written communication channels such as email, chat and...

  • Pure Non voice

    17 hours ago

    Manggahan, Metro Manila, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time

    About the role Join CarePoint, the leading customer experience provider, as a Pure Non-voice - Block (Back office) agent. In this full-time role based in Manggahan Pasig City Metro Manila, you will be responsible for providing efficient and effective back-office support to our clients, ensuring a seamless customer experience. Enjoy the benefits of working...

  • 100 non-voice account

    17 hours ago

    Maybunga, Metro Manila, Philippines AUXILIA INC Full time

    About the role Join AUXILIA INC' as a 100% Non-Voice Account Representative. This full-time position is based in Maybunga, Pasig City Metro Manila, offering the opportunity to provide excellent customer service through non-voice communication channels. As part of our customer service team, you will play a crucial role in delivering a seamless and satisfying...

  • Pure Non-voice Content Moderator Taguig Site

    1 week ago

    Pateros, Metro Manila, Philippines Accel International Manpower Corporation Full time

    Customer Service Representative₱20,000 – ₱27,000 | With 1 Year BPO Experience RequiredPriority Applicants: Pateros ResidentsWhy This Role Is Worth Applying ForSalary Range: ₱20K–₱27KPure Non-Voice AccountMinimum of 1 year BPO experience requiredAccessible Taguig site for Pateros applicantsIncentives and clear career progressionKey...

  • Content moderator

    2 days ago

    Manggahan, Metro Manila, Philippines AUXILIA INC Full time

    About the role Join our dynamic team at Auxilia Inc. as a Content Moderator responsible for monitoring and managing online content to ensure a safe and positive user experience. This full-time, 100% non-voice role is based in Manggahan, Pasig City, Metro Manila, offering you the opportunity to make a meaningful impact within our growing organisation.What...

  • CSR |Non voice

    2 days ago

    Paco, Metro Manila, Philippines CPI Management Services Full time

    About the role CPI Management Services' is seeking a dedicated Customer Service Representative (CSR) to join our dynamic team. As a non-voice CSR, you will be responsible for providing exceptional customer service and support through various communication channels, ensuring our customers' needs are met efficiently and effectively.What you'll be...

  • 100 non-voice account open for newbies | csr

    2 days ago

    Maybunga, Metro Manila, Philippines AUXILIA INC Full time

    About the roleAuxilia Inc' is seeking a driven and customer-focused Customer Service Representative (CSR) to join our rapidly growing team. In this full-time position, you will be responsible for providing exceptional non-voice customer support to our valued clients. Based in our Maybunga, Pasig City office, this role is an excellent opportunity for those...

  • CSR Non Voice Account

    1 week ago

    Bonifacio Global, Metro Manila, Philippines YWA HUMAN RESOURCE CORPORATION Full time

    About the role YWA HUMAN RESOURCE CORPORATION' is seeking an experienced Customer Service Representative to join our growing team. This is a full-time role based in Bonifacio Global City, Taguig City Metro Manila, offering a 10K signing bonus for qualified candidates. As a CSR Non Voice Account, you will be responsible for providing exceptional customer...

  • CSR | Non Voice

    14 hours ago

    Bayanan, Metro Manila, Philippines 3 PLEX INTERNATIONAL INC Full time

    About the role We are seeking an enthusiastic and dedicated Customer Service Representative (CSR) to join our dynamic team at 3 PLEX INTERNATIONAL INC'. This full-time, dayshift position is based in Bayanan, Muntinlupa City, Metro Manila, and will be responsible for providing exceptional non-voice customer service.What you'll be doingResponding to customer...

  • BGC Content Mod Non-Voice Account

    1 week ago

    Pembo, Metro Manila, Philippines Accel International Manpower Corporation Full time

    Customer Service Representative₱20,000 – ₱27,000 | With 1 Year BPO Experience RequiredExperience in Voice or Non-Voice AccountsPriority Applicants: Pembo ResidentsWhy This Role Is a Great OpportunitySalary Range: ₱20K–₱27KPure Non-Voice AccountAt least 1 year BPO experience (voice or non-voice)BGC onsite role, convenient for Pembo...