Onboarding and Off boarding Specialist

2 weeks ago

Manila, National Capital Region, Philippines Iron Mountain Full time

In this role, you will be responsible for
ensuring the accurate, compliant, and seamless management of the full customer account lifecycle, from initial setup through to termination and data disposition
.

Our
Customer Success
team is dedicated to providing a unified experience for all our customers, acting as a crucial link between our services and their ongoing account needs.

What You'll Do

In this role, you will:

  • Manage End-to-End Account Processes:
    Execute the complete customer lifecycle management, including meticulous account creation, system configuration, ongoing maintenance, and accurate deactivation of accounts upon termination.
  • Collaborate for Seamless Transitions:
    Partner with cross-functional teams such as
    Sales
    ,
    Legal
    , and
    Information Technology (IT)
    to resolve any account-related issues and ensure smooth and timely customer transitions.
  • Ensure Contractual Compliance:
    Review and interpret customer
    contracts
    to guarantee that all onboarding, account changes, and off boarding activities strictly adhere to agreed-upon terms, company
    policies
    , and regulatory standards.

What You'll Bring

The ideal candidate will have:

  • Two or more
    years of experience in
    customer onboarding, account management, or a related operational role
    .
  • Strong knowledge of
    Customer Relationship Management (CRM)
    and account management systems.
  • Proven ability to
    interpret and apply contract terms
    with exceptional
    attention to detail
    and strong
    organizational skills
    .
  • Excellent
    communication and interpersonal skills
    , with the ability to handle sensitive information with
    confidentiality
    and
    professionalism
    .

What We Offer

  • Competitive compensation and benefits aligned with the experience.
  • Flexible work options/alternative work options to support work–life balance.
  • Opportunities for continuous learning and professional growth.

Call to Action

If you are a highly organized, contract-savvy professional ready to play a critical role in our customer lifecycle management,
apply today

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