Systems Analyst

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

• Dayshift
• HMO coverage for you and your family
• Sick Leave credits are convertible to cash
• Paid Birthday Leave
• Competitive Incentives for Employee Referral Program (ERP).
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 2,700+ leadership training courses

A Glimpse into Your New Role

The Systems & Process Analyst plays a pivotal role in supporting, optimizing, and enabling the use of internal business systems across the organization. This role bridges technology and operations, focusing on troubleshooting, process improvement, documentation, training, and user enablement across platforms including Microsoft Business Central, Sales Professional, Concur Expenses, Power BI, and Anvaigo Delivery. The analyst ensures systems are aligned with business needs and supports continuous improvement initiatives.

Key Responsibilities
System Support & Troubleshooting

• Provide first-line support for internal system issues, acting as the initial point of contact for staff.
• Liaise with vendors and external support teams (e.g., iCatalyst) for escalated issues and enhancements.
• Support integration projects and system upgrades, including testing and rollout coordination.

Process Improvement & Documentation

• Analyze current workflows and identify opportunities for efficiency and automation.
• Collaborate with departments to streamline operations using existing systems.
• Develop and maintain process documentation, SOPs, and training materials.

Training & Change Management

• Conduct onboarding and ongoing training for staff on systems such as Business Central, Concur, Power BI, and Anvaigo Delivery.
• Create user guides and training materials tailored to different roles.
• Provide one-on-one coaching to improve system usage and adoption.

System Utilization & Effectiveness

• Monitor system usage and effectiveness; report on KPIs and improvement opportunities.
• Recommend enhancements or integrations to improve business outcomes.
• Work with stakeholders to ensure systems meet operational needs.

Reporting & Analysis

• Use tools like Power BI to generate insights and reports.
• Support departments with data analysis and dashboard creation.

Other Duties

• Assist with onboarding new staff into systems and ensure smooth transitions.
• Support cross-functional projects and system-related initiatives as required.

Key Systems Used

• Microsoft Dynamics 365 Business Central
• Microsoft Sales Professional
• Concur Expenses
• Power BI
• Anvaigo Delivery (within Business Central)

Skills & Experience
Required

• 2+ years' experience with ERP, CRM, and reporting systems (preferably Microsoft stack).
• Strong analytical and problem-solving skills.
• Experience in process mapping, documentation, and workflow automation (e.g., Power Automate).
• Excellent communication and interpersonal skills.
• Experience in training, support, or business analysis roles.
• Ability to work independently and manage multiple priorities.

Preferred

• Degree or certification in Business Systems, IT, or related field.
• Microsoft certifications (e.g., Business Central, Dynamics CRM, Power Platform).
• Experience in finance, logistics, or operations.
• Exposure to ERP/CRM integration projects.

Reporting Structure

• Reports to: Financial Controller or Group Commercial Manager.
• Works closely with: Operations, Finance, Sales, and IT teams.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for? Join the A-Team and experience the A-Life

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