Offshore Account Management Administrator

4 days ago

Manila, National Capital Region, Philippines Conservice Full time

"When you join Onboard, you're joining a team that's transforming how essential connectivity services are delivered, managed, and supported across the real estate industry. As part of the Conservice family—the nation's leading utility management provider—we're backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Onboard team you know and trust. Beyond your core responsibilities, you'll play a critical role in helping our clients and partners fully realize the value of Onboard's solutions. Whether you're working behind the scenes or on the front lines, your contributions will help streamline operations, drive performance, and deliver a better experience for the residents and teams we support. Collaboration, innovation, and a commitment to service are key to success in every role at Onboard."

At Onboard, ensuring our customers receive the most value for their investment is our #1 priority. The Account Management Administrator is responsible for providing crucial administrative support for the Account Management team as well as maintaining the highest standards of data integrity for all customer and account records.

Core Responsibilities:

  • Assist with coordinating special projects/initiatives with Account Management team to ensure maximum efficiency and seamless implementation
  • Conduct regular audits of customer and account data in the CRM and other systems to identify and correct discrepancies
  • Request resident information and rent rolls from property management
  • Gather various provider data for market research 
  • Obtain missing internal documents and information
  • Prepare numerous documents and notices for Account Managers
  • Utilize provider channels to obtain master bulk account invoices
  • Coordinate resident marketing campaigns for mass project updates

Compensation & Benefits:

  •  Competitive salary
  •  PTO in accordance with the company's current PTO plan
  • Holiday pay in accordance with the company's current paid holiday schedule
  •  Medical Benefits
  • Work from Home
Qualifications

Qualifications:

  • Advanced/fluent English with full professional proficiency or higher
  • Experience with CRM, project management software, SaaS 
  • Proficient in software applications like Excel, Word, Adobe, etc.
  • Possess active listening skills and emotional intelligence
  • Exceptional attention to detail and organizational skills
  • Possess competency in agility, empathy, critical thinking, and proactive problem-solving
  • Demonstrates initiative, teamwork, and collaboration skills

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