Mandarin Telesales Supervisor

2 days ago

Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱500,000 - ₱1,000,000 per year
Company Profile: One of the Biggest Entertainment providers in the world and an expert software development company when it comes to electronic gaming and sports betting.

Position: Mandarin Telesales Supervisor
Company Industry: Entertainment/Gaming
Work Location: Taguig City
Work Schedule: Dayshift Schedule
Salary: Highly Negotiable
Work Set-up: Work On-site

BENEFITS:
Sick Leave and Vacation Leave
HMO
13th Month Pay
Government Mandated Benefits

RESPONSIBILITIES OF JOB APPLICATION:
Leading a team of Retention Specialists dedicated to ensuring the retention of our VIP customers through effective sales, customer engagement, and retention strategies.
Requires strong leadership, customer-centric approaches, and the ability to analyze and improve processes, ensuring alignment with the company's sales goals and customer satisfaction objectives.
Monitor individual and team performance, providing feedback and implementing strategies for improvement.
Provide ongoing training, coaching, and development to ensure team members apply sales techniques and meet performance targets.
Monitor customer feedback, identify trends, and recommend improvements to the retention process.

REQUIREMENTS OF THE JOB:
Filipinos who can speak, read, and write in Mandarin
Filipinos who can speak English
Bachelor's degree in Business Administration, Marketing, or a related field
years of experience in a sales-driven retention role, ideally in a supervisory or leadership capacity.
Proven track record of success in customer retention, account management, or sales, particularly in outbound telesales setups.
Strong communication skills, both written and verbal, with the ability to manage customer relationships and resolve conflicts.
Experience with Customer Relationship Management (CRM) software and other sales tools.

RECRUITMENT PROCESS: (ONLINE INTERVIEW)
Paper Screening
Initial Interview
Final Interview
Job offer

HOW TO APPLY?

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