IT Helpdesk Support L2

39 minutes ago

Ayala Alabang, National Capital Region, Philippines Electrodry Full time ₱900,000 - ₱1,080,000 per year

DAY ONE, FULLY COVERED (AND FULLY FED) Enjoy free daily lunch and HMO with medical coverage right from the start.

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in Alabang (Day or Night Shift)

ABOUT THE ROLE

As a Level 2 IT Support Engineer, you will deliver advanced technical support for MSP partners and clients, troubleshoot complex issues, resolve tickets promptly, and monitor systems to prevent problems.

Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
  • Additional general administration tasks

Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

  • Documentation and knowledge sharing
  • Communication with customers

ABOUT YOU AND YOUR EXPERIENCE

  • More than 3+ years of required experience as an IT Support Engineer or similar technical support role
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
  • Strong problem-solving and decision-making skills.
  • AMENABLE TO WORK ONSITE: Alabang Day or Night

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Alabang, Eastwood, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Experience our seamless 100% virtual recruitment process. Apply today

Job Types: Full-time, Permanent

Pay: Php70, Php90,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your preferred shift: DAY or NIGHT

Experience:

  • IT Support Engineering: 3 years (Required)

Work Location: In person

  • L2 Technical Support

    12 minutes ago

    Ayala Alabang, National Capital Region, Philippines Directio Full time ₱60,000 - ₱70,000 per year

    L2 Technical SupportCountry: Philippines | Work Location: Alabang, MantinlupaSalary: 60,000 – 70,000 PHPWe are looking for a L2 Technical Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.ResponsibilitiesAs...

  • L2 Technical Support

    53 minutes ago

    Ayala Alabang, National Capital Region, Philippines Collabera Digital Full time ₱30,000 - ₱48,000 per year

    L2 Technical Support Specialist Role SummaryWe're looking for an experienced and detail-orientedL2 Technical Support Specialistto provide second-level technical support for ourUprise & 4PatientCareplatforms. You'll be the crucial link between Tier 1 support and our development teams, ensuring complex customer issues are resolved efficiently and...

  • L2 Technical Support

    1 hour ago

    Ayala Alabang, National Capital Region, Philippines Directio PHL, Inc. Full time ₱60,000 - ₱70,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • L2 Technical Support

    1 hour ago

    Ayala Alabang, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱500,000 per year

    Qualifications:With 2-3 years of relevant experience.Technical aptitude or familiarity with software concepts such as: HTML, JavaScript WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)Role Summary:The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise &...

  • L2 Technical Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱600,000 per year

    Job Title: L2 Technical SupportLocation: Alabang, Muntinlupa (Hybrid - 3x per week RTO)Mode of Hiring: Contract (6 months Extendable)Shift: DayJob Description:Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues...

  • L2 Application support

    40 minutes ago

    Ayala Alabang, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱400,000 - ₱600,000 per year

    Job DescriptionProject Role: L2 Application SupportLocation: Alabang MuntinlupaWork setup: HybridRole Requirements•Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)•With 2-3 years of relevant experience.•...

  • L2 Technical Support Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines 756e304a-8e56-4338-a0f9-163f99f291a3 Full time ₱600,000 - ₱800,000 per year

    Role SummaryThe L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise & 4PatientCare.Role Description• Research issues not able to be resolved by Tier 1 and identify system faulto Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly.•...

  • L2 Application Support Engineer

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Radix Systems Services Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYThe Level 2 Application Support Engineer serves as the final escalation point for application issues in production environments. This role requires strong analytical and development skills to investigate, troubleshoot, and resolve complex application issues. The position supports incident, problem, and change management processes and contributes...

  • L2 Support Engineer

    1 hour ago

    Ayala Alabang, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱1 - ₱2 per year

    DAY ONE, FULLY COVERED (AND FULLY FED)Enjoy free daily lunch and HMO with medical coverage right from the start.Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company eventsGrowth &...

  • L2 Application Support

    1 hour ago

    Ayala Alabang, National Capital Region, Philippines Talentium Inc Full time ₱548,500 - ₱1,089,500 per year

    Job Summary:Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain's processes within a specific period following agreed service level agreement timelines.Follows the Standard Operation Procedures (SOP) in order to support system application...