IT Helpdesk Support L2

3 days ago

Ayala Alabang, National Capital Region, Philippines Electrodry Full time ₱900,000 - ₱1,080,000 per year

DAY ONE, FULLY COVERED (AND FULLY FED) Enjoy free daily lunch and HMO with medical coverage right from the start.

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in Alabang (Day or Night Shift)

ABOUT THE ROLE

As a Level 2 IT Support Engineer, you will deliver advanced technical support for MSP partners and clients, troubleshoot complex issues, resolve tickets promptly, and monitor systems to prevent problems.

Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
  • Additional general administration tasks

Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

  • Documentation and knowledge sharing
  • Communication with customers

ABOUT YOU AND YOUR EXPERIENCE

  • More than 3+ years of required experience as an IT Support Engineer or similar technical support role
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
  • Strong problem-solving and decision-making skills.
  • AMENABLE TO WORK ONSITE: Alabang Day or Night

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Alabang, Eastwood, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Experience our seamless 100% virtual recruitment process. Apply today

Job Types: Full-time, Permanent

Pay: Php70, Php90,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your preferred shift: DAY or NIGHT

Experience:

  • IT Support Engineering: 3 years (Required)

Work Location: In person

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