Order Processing Specialist
5 days ago
Key Responsibilities:
- Oversee global customer purchase order processing, ensuring compliance with company policies, pricing, payment terms, discounts, and shipping costs.
- Generate invoices for each purchase order to ensure timely payment.
- Maintain clear communication with customers, providing updates and tracking information.
- Keep accurate records of processed orders, including order confirmations and relevant documents.
- Resolve changes, cancellations, and discrepancies related to orders globally including online store.
- Liaise with 3PL warehouses and factories globally to resolve order issues, PODs, packing lists, and other correspondence.
- Oversee inventory accuracy across warehouses, factories, distribution channels, and online stores.
- Ensure accurate receipt and integration of new stock into the 3PL inventory system.
- Process Warranty Claims/Replacements related to customer orders.
- General accounting work in Xero related to orders.
- Work hand in hand with Bookkeeper to ensure all accounts are up to date.
To be successful in this role you will possess/be:
- Proactive and Eager to Learn
- Strong Communication, Administrative, and Coordination Skills
- Exceptional Attention to Detail
- Hands-On Approach with a Can-Do Attitude
- Ability to Build and Maintain Strong Relationships
- Highly Organized with Strong Multi-Tasking and Problem-Solving Skills
- Deadline-Driven
- Proven Sales Order Processing Experience
- Proficient in Microsoft Office (Intermediate to Advanced Level)
- Proficient in Xero Accounting System
- Positive and Approachable with a Good Sense of Humour
- Well-spoken in English language
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