APAC Solution Center Specialist

4 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Service Specialist within the APAC Solution Center team, you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services. 

Job responsibilities
  • Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactions
  • Maintain high level of proficiency in TS products and technical applications
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
  • Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
  • Contribute in managing overall Service Level (phone and or email) 
  • Take ownership and ensure all complaints are escalated appropriately, leveraging the sensitive client process
  • Ensure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure website
  • Work on ad-hoc initiatives to improve quality create efficiency or improve client experience
Required qualifications, capabilities and skills
  • Excellent verbal and written communication skills
  • 2 years or more customer service/product support experience in a call center environment
  • Strong analytical and problem-solving skills 
  • Flexibility to support adjustments to work schedule within the APAC shift
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision
  • Ability to quickly adapt and learn new products and technologies 
  • Detail-oriented; thorough in their review and able to follow through to resolution
  • Proficient in various desktop and internet-based applications 
Preferred qualifications, capabilities and skills
  • Knowledge on Clearing/SWIFT/ISO, cheques and international payment conventions/practices is a plus

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines HitPay Full time

     Location: Remote - MalaysiaEmployment Type: 1-Year Contract (Potential to Convert to Full-Time Based on Performance)About HitPay:HitPay is a fast-growing full-stack payments infrastructure platform designed to empower small and medium-sized businesses (SMBs) across APAC. Headquartered in Singapore, we provide seamless online, in-person, and B2B payment...

  • Distribution Center Specialist

    4 days ago

    Manila, National Capital Region, Philippines Golden ABC, Inc. (Corporate) Full time

    JOB PURPOSE:The Distribution Specialist for Order Management is responsible for managing the order lifecycle, making sure that the Company is achieving 100% of SLA on different platforms. Collaborates with cross-functional partners within the Supply Chain network to ensure Customer satisfaction by providing timely and proactive order status reporting,...

  • Infrastructure Solution Architect

    4 days ago

    Manila, National Capital Region, Philippines Asw Full time

    Job DescriptionStep into a high-impact Infrastructure Solutions Architect role within one of the world's largest food manufacturing groups, supported by 6,000+ professionals across Australia and New Zealand.The Opportunity As we embark on major technology transformation programs from cloud migration and virtualization replacement to ITSM modernization and IT...

  • Customer Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines Concierge Plus Full time

    Customer Success Specialist (Remote - APAC)Location: RemoteDepartment: Customer SuccessReports to: Customer Success ManagerYOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Technical Account Manager APAC

    4 days ago

    Manila, National Capital Region, Philippines NICE Systems Full time

    So, what's the role all about?Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing...

  • Solutions Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not every day that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...

  • Customer Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines Concierge Plus Full time

    Customer Success Specialist (Remote - APAC) Location: Remote Department: Customer SuccessReports to: Customer Success Manager YOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Customer Solutions Officer

    4 days ago

    Manila, National Capital Region, Philippines Citi Full time ₱30,000 - ₱40,000

    We are accepting WALK-IN applicants every Monday - Friday 9AM to 4PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig. Please note that the Career Center will be closed from Dec 22, 2025 to January 02, 2026.The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is...

  • Customer Service Specialist

    4 days ago

    Manila, National Capital Region, Philippines Thomson Reuters Full time

    Customer Service Specialist,Operations Customer Service & SupportAre you passionate about delivering exceptional technical support and customer service in a dynamic contact center environment? Do you thrive on solving complex problems, communicating with diverse stakeholders, and making a real impact for customers? If so, this role could be your next great...

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines Eugel Dental and Wellness Center OPC Full time

    URGENT HIRING FOR CUSTOMER SERVICE ASSOCIATE POSITION UP TO 28K PACKAGE NON VOICE ACCOUNT TRAVEL ACCOUNTCUSTOMER EXPERIENCE SPECIALIST[ HEALTHCARE, FINANCIAL, TELCO, RETAIL ACCOUNT ]Customer Service Associate (Up to ₱28K | No SVAR | Open to Newbies)CSR – Easy Hiring No SVAR | Earn Up to ₱28KCustomer Support Specialist – ₱28K Package | Beginners...