Workforce (WFM) Reports Analyst

4 days ago

Manila, National Capital Region, Philippines ibex Full time

The
Reporting Analyst
is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.

  • Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
  • Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
  • Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
  • Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
  • Evaluating findings, using knowledge of workflow, operating practices, record retention schedules.
  • Preparing and issuing instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.

Responsibilities
Ability to work on several projects simultaneously

Reports Management experience from a BPO/Call Center Industry is highly desired.

Working knowledge in Business Objects, Advanced MS Excel, SQL and Crystal Reports.

Ability to come up with sound and accurate decisions in any given circumstance

Six Sigma certification preferred

Ability to exhibit professionalism

Demonstrated ability to work with a team

Demonstrated ability to communicate effectively and professionally with internal and external associates

Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

Ability to work a flexible schedule (graveyard/shifting schedule)

4 openings available (availability to start ASAP is an advantage)
Qualifications
At least 6 months working experience at IBEX Global (for internal applicants)

Experience working in the WFM department or experience working with ACD and WFM tools and statistics preferred.

Proficiency with computer applications including various software applications such as Microsoft Word and MS Excel.

Minimum 1-2 Years Call Center Experience
Working knowledge of applicable customer contact systems (phone, e-mail, and web).

Broad understanding of client conformance measures.

Candidate must possess at least a Bachelor's/College Degree in any field.

Very strong analytical skills and mathematical skills

Excellent problem solving skills

Excellent verbal and written English communication skills

  • Workforce and Reporting Analyst

    5 hours ago

    Manila, National Capital Region, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Workforce Management

    5 hours ago

    Manila, National Capital Region, Philippines NTT Communications Full time

    "Real-Time Analyst (RTA) – Workforce Management (WFM), BPOPosition OverviewThe Real-Time Analyst (RTA) at NTT DATA plays a key role in ensuring smooth delivery operations by monitoring real-time contact center performance, managing staffing, and optimizing service levels across client accounts. This role requires strong analytical skills, quick...

  • Workforce Management

    5 hours ago

    Manila, National Capital Region, Philippines NTT DATA Full time

    "Real-Time Analyst (RTA) - Workforce Management (WFM), BPOPosition OverviewThe Real-Time Analyst (RTA) at NTT DATA plays a key role in ensuring smooth delivery operations by monitoring real-time contact center performance, managing staffing, and optimizing service levels across client accounts. This role requires strong analytical skills, quick...

  • WFM Real Time Analytics

    5 hours ago

    Manila, National Capital Region, Philippines Monee Full time

    Monee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are...

  • WFM Planning Analyst- PH

    5 hours ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    MEET COMPASSWe are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy...

  • Dayforce Workforce Management Specialist

    5 hours ago

    Manila, National Capital Region, Philippines DysrupIT Full time

    Job SummaryWe are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. This role focuses on configuring, supporting, and optimizing Dayforce WFM solutions, with particular emphasis on Australian awards, entitlements, and pay policies to ensure compliance and accurate workforce...

  • Workforce Supervisor

    5 hours ago

    Manila, National Capital Region, Philippines In Touch Full time

     About the Job We're seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team's performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations. As Workforce Supervisor,...

  • Workforce Data Enablement Specialist

    5 hours ago

    Manila, National Capital Region, Philippines SSG Full time

    The Workforce Data Enablement Specialist plays a key role in supporting Workforce Management operations by handling the intake, processing, and preparation of operational and performance data. This role ensures timely and accurate delivery of reports by executing structured, manual data processes with a high level of precision and attention to detail.Key...

  • Dayforce Workforce Management Specialist

    5 hours ago

    Manila, National Capital Region, Philippines Dysrupit Full time

    JOB SUMMARY:We are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. This role focuses on configuring, supporting, and optimizing Dayforce WFM solutions, with particular emphasis on Australian awards, entitlements, and pay policies to ensure compliance and accurate...

  • WFM Analyst-Real Time

    5 hours ago

    Manila, National Capital Region, Philippines ibex Full time

    The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...