Cashier

MAIN DUTIES AND RESPONSIBILITIES:

1. BILLING AND INVOICING

• Generate timely, accurate, itemized invoices in SeriousMD (SMD) for all services rendered.
• Verify the correctness of charges before presenting invoices to clients.
• Provide estimates and secure client approval for hospitalizations or major procedures.
• Explain billing details and answer client inquiries regarding charges.
• Compute VAT accurately per transaction.

2. PAYMENT COLLECTION

• Accept payments through approved methods and indicate the appropriate mode in the SMD system.
• Ensure settlement of bills before patient release, except for approved payment plans or emergencies.
• Issue BIR-approved Official Receipts (OR) for all payments without exception.
• Record all transactions in SMD on the same day they occur.

3. REFUND PROCESSING

• Process approved refunds in line with company policy and BIR requirements.
• Secure authorization from the Finance Head before issuing refunds.
• Record refunds accurately in SeriousMD and ensure proper documentation and OR/credit memo issuance.
• Coordinate with FAU for reconciliation of refund transactions.

4. CASH HANDLING AND RECONCILIATION

• Conduct end-of-shift cash counts and reconcile against invoices, ORs, and SMD records issued.
• Secure daily collections in the designated cash drawer.
• Perform co-count with incoming cashier or supervisor during shift turnovers.
• Turn over cash and OR stubs to the Liaison Officer for bank deposit and submission to accounting.

5. ACCOUNTS RECEIVABLE SUPPORT

• Flag and monitor accounts with outstanding balances in SMD.
• Assist in resolving client disputes.
• Support FAU in documenting delinquent accounts and ensuring proper escalation.

6. RECORDKEEPING AND COMPLIANCE

• Maintain accurate and organized records of invoices, ORs, and turnovers for audit purposes.
• Ensure all billing and collection practices comply with BIR regulations, company policies, and SOPs.
• Prepare reports for instances of shortages/overages to be reported to the Finance and Accounting Unit.
• Participate in internal audits and promptly implement corrective actions as recommended.

7. CLIENT RELATIONS AND SERVICE

• Provide comfort and assistance to clients and pets, especially during emotional or emergencies.
• Communicate instructions from veterinarians clearly and accurately to clients.
• Support the clinic team in fostering a positive, empathetic, and professional environment.

8. OTHER RESPONSIBILITIES

• Monitor front desk supplies (forms, brochures, etc.) and request replenishment as needed.
• Support management in implementing process improvements in billing and collection.
• Perform other related duties as assigned by the Finance Head.

QUALIFICATIONS

• Preferably a graduate of Business Administration (major in Financial Management, Accounting, or related fields), Office Administration, Hospitality, or other service-oriented programs.
• Non-degree holders may be considered with sufficient cashiering and customer-facing experience in healthcare, retail, or veterinary settings.
• At least 1–2 years of experience in cashiering, billing, or front desk roles involving payment processing and client interaction.
• Experience in veterinary, medical, or clinic settings is an advantage.
• Prior exposure to BIR-compliant invoicing and receipting practices is preferred.
• Knowledgeable in Microsoft Excel and Google Sheets; familiarity with SeriousMD or similar practice management systems is an advantage.
• Strong attention to detail and accuracy in billing, payment recording, and reconciliation.
• Good communication and client-handling skills, with the ability to explain billing details clearly and empathetically.
• Ability to work under pressure, handle confidential information, and maintain integrity at all times.
• Willing to work flexible shifts, including weekends and holidays.
• Comfortable working around animals and capable of managing emotional or urgent situations calmly.

WORK SCHEDULE:

• Shifting Schedule
• 6 days a week
• 8-hour shift

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person