Quality Manager

5 days ago


Philippines TATE ASIA Full time ₱800,000 - ₱1,200,000 per year

Summary:

Our client is a digital-led business transformation and services company that co-creates smarter businesses with more than 700 clients across 10 industries. They blend deep domain excellence, core differentiation, with AI-powered platforms and analytics to help businesses innovate continuously, scale effortlessly, adapt swiftly and lead resiliently in a world defined by disruption.

Their purpose is clear: Enabling lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and differentiated impact.

Role and Responsibilities:

  • Identify process improvement opportunities.

  • Responsible for delivering benefits as per the contractual productivity agreement with the client.

  • Create process improvement roadmap.

  • Build curated, market-leading transformation solutions for the client, working with cross-functional teams (internal and external)

  • Adherence to internal protocols around project identification, execution, etc., through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc.

  • Keeping in mind customer effort reduction, improving straight-through processing, etc.

  • Team/people management, talent development

  • Excel is developing strong stakeholder dialogue across all levels

Requirements:

  • Minimum academic qualification: College Graduate

  • Six Sigma Certification or Project Management Certificate is a plus

  • Certified Lean Six Sigma Blackbelt or at least Greenbelt

  • Experience in process improvement initiatives

  • Quality background in a BPO setting is a plus

  • Team management experience

Specialization

:Others

Type of Employment

:Permanent

Minimum Experience

:Fresher

Work Location

:Philippines


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