Quality Manager
5 days ago
Summary:
Our client is a digital-led business transformation and services company that co-creates smarter businesses with more than 700 clients across 10 industries. They blend deep domain excellence, core differentiation, with AI-powered platforms and analytics to help businesses innovate continuously, scale effortlessly, adapt swiftly and lead resiliently in a world defined by disruption.
Their purpose is clear: Enabling lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and differentiated impact.
Role and Responsibilities:
Identify process improvement opportunities.
Responsible for delivering benefits as per the contractual productivity agreement with the client.
Create process improvement roadmap.
Build curated, market-leading transformation solutions for the client, working with cross-functional teams (internal and external)
Adherence to internal protocols around project identification, execution, etc., through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc.
Keeping in mind customer effort reduction, improving straight-through processing, etc.
Team/people management, talent development
Excel is developing strong stakeholder dialogue across all levels
Requirements:
Minimum academic qualification: College Graduate
Six Sigma Certification or Project Management Certificate is a plus
Certified Lean Six Sigma Blackbelt or at least Greenbelt
Experience in process improvement initiatives
Quality background in a BPO setting is a plus
Team management experience
Specialization
:Others
Type of Employment
:Permanent
Minimum Experience
:Fresher
Work Location
:Philippines
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