Learning and Development Trainer

1 week ago

Quezon City MNL Philippines Probe CX Full time ₱1,200,000 - ₱2,400,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

I. New Employee Orientation (NEO) Program Management & Delivery
● Conduct Probe Induction NEO sessions for new employees on company history, culture, policies and procedures, safety and wellness.
● Design and deliver high-quality, engaging, and effective NEO inductions that effectively welcome and onboard new hires.
● Review, update, and enhance existing training materials and methodologies to ensure relevance, effectiveness, and alignment with the company's purpose, vision, and values.
● Track training attendance, surveys, and feedback. Contribute to post-training evaluations to measure effectiveness and identify areas for improvement.
II. Trainer Development & Coordination
● Train and certify existing Trainers to facilitate NEO Probe Induction sessions for their respective campaigns, coordinate this, and ensure it happens.
● Coordinate with relevant departments to schedule and facilitate their participation in NEO induction sessions.
III. New client implementation training
- Liaising with clients and internal stakeholders to review and facilitate new client training.
- Complete post implementation training review.
- Coordination and administrative duties related to new client-specific training.
- Facilitate train-the-trainer sessions for ongoing client-specific training.

Learning & Development Support
● Conduct skills learning and development training.
● Conduct training needs analysis and develop training content.
● Assess the effectiveness of skills development classes through a post-implementation review.
● Attend and actively participate in relevant team catch-ups and meetings to stay informed and contribute to ongoing learning and development initiatives.

IV. Administration & Compliance
● Maintain accurate documentation of headcount and training progress.
● Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
● Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
● Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and
maintain the highest standards of business conduct.
● Complete all necessary training requirements and professional development opportunities.
● Comply with Probe's privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not
clicking on suspicious links.
● Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.

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