Application Manager

7 days ago

Mandaluyong City, National Capital Region, Philippines Aumtrend Full time ₱840,000 - ₱1,440,000 per year

Role : Application Manager - Zendesk

Company : One of the Global Client

Location : Mandaluyong City

Shift : Onsite

Shift: TBD – most likely, day or mid shift

Permanent role & Direct hiring by the client

Job Description :

Responsibilities:

· Create the CRM's roadmap in alignment with business goals.

· Plan and oversee CRM developments, from short term fixes to long term initiatives.

· Collaborate with other teams to ensure continuous development of the CRM functionalities.

· Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.

Authorization level:

· All access rights to CX / CS data for performance assessments as well as business cases.

· Admin access to CRM for configuration and maintenance purposes.

· Report on CRM performance to key stakeholders.

· Ensure scalability, reliability and security of the CRM.

· Stay up to date with latest CRM technologies and AI advancements.

Authorization level:

· All access rights to CX / CS data for performance assessments as well as business cases.

· Admin access to CRM for configuration and maintenance purposes.

Job Type: Full-time

Pay: Php70, Php120,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • • Knowledge of compliance frameworks related to customer data (e.g., GDPR).
  • Should be Create the CRM's roadmap in alignment with business goals.
  • • Collaborate with other teams to ensure continuous development of the CRM functionalities.
  • Have to Collaborate with Zendesk to ensure we make most out of the CRM, following best practices.
  • Should be Report on CRM performance to key stakeholders.

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