Application Support Engineer

11 hours ago

Makati City, National Capital Region, Philippines Payreto Full time ₱60,000 - ₱120,000 per year
What We Offer
  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
WHAT WILL YOU DO?
  • Provide application support for client products
  • Maintain the health of the applications by regular proactive monitoring and remediating any issues related to application availability and/or performance
  • Collaborate with external/internal support teams to ensure smooth functioning of the application and resolution of issues
  • Collaborate with internal/external developers for bug fixes/product enhancements
  • Execute incident management processes; business communication, notification, escalation, and ensuring root cause analysis is completed and permanent corrective actions are implemented.
  • Responsible for IT change management process including participation in Change Advisory Board (CAB) and performing impact assessment of potential changes executed by key service providers
  • Provide after-hours support for incidents and changes including participation in the 24/7 on-call roster
  • Support project work; production/non-production testing, operational support process/documentation, implementation support.
  • Develop and maintain internal/external knowledgebase articles
  • Identify process improvement opportunities and proactively work to address this via implementing automated solutions
WHAT SHOULD YOU HAVE?
  • Minimum 3 years in an application/production support role or equivalent preferably in payments industry.
  • Operational experience in a 24/7 high availability, real-time payments processing environment
  • Strong documentation and communication skills
  • Strong analytical abilities, troubleshooting, and problem-solving skills
  • Experience in using ITSM tools e.g. ServiceNow, Jira Helpdesk,
  • Passionate for resolving customer Issues and maintaining the application availability.
  • Pre/Post verification testing activities before/after code deployment
  • Release and deployment management.
  • Incident, problem, and Change management using ITIL best practices.
Technical (Base):
  • Knowledge of cloud technologies, web services, APIs
  • Performing API Testing via client test tools eg Postman,
  • Running / executing Python scripts
  • Able to review API documentation (internal + external) and test APIs
  • Able to review code from external developers - inline with in-house/external product APIs
  • Troubleshooting issues using logging tools eg Opensearch / AWS Cloudwatch
  • Proactive monitoring using APM tools like New Relic, Dynatrace etc.
Desirable:
  • Knowledge in Payment processes - Authorization, Settlement, Funding, common
  • Acquirer/Payfac activities
  • Knowledge of Payment protocols/regulations: ISO8583, PCI-DSS, DUKPT, 3DS EMVCo
  • Able to pull, push, merge, rebase code using Version Control Systems (Git)
  • Able to write Python scripts (utilising common frameworks - Requests, Flask etc)
  • Knowledge in Javascript/Typescript languages (Frameworks - , React)
  • Exposure to AWS services - EC2, Cloudwatch, RDS - PostgreSQL
  • Containerisation (Docker)

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