Manager, Human Resources

6 days ago

F Robinsons Otiz Paz Mendoza St Paco Manila Metro Manila, Philippines Qualfon Full time $60,000 - $120,000 per year


Overview

Job Profile: Manager, Human Resources

Role: Manager, Human Resources



Responsibilities

Main Duties and Responsibilities

  1. Business Partner to Leaders

    • Support employee engagement, retention, and recruitment.
    • Act as primary business partner to local leadership, guiding decisions with HR best practices.
    • Execute strategic plans for Human Development to meet current and future business needs.
    • Provide guidance on people issues to leaders and employees.

  2. Manage HR Impact, Policy, and Procedures

    • Understand and educate employees on Qualfon's benefits programs.
    • Assess benefit needs and trends; develop and deliver training.
    • Design and roll out employee communications for initiatives and recognition.
    • Recommend changes to programs and processes for positive business impact.
    • Ensure legal compliance through monitoring, reporting, investigations, and representation at hearings.

  3. Primary HR Partner to Operations

    • Collaborate with talent acquisition, payroll, training, QA, and operations.
    • Build credibility through sound actions and contributions.
    • Lead and manage local HR team effectively.
    • Partner with HR leadership to train and mentor HR Generalists and Managers.

  4. Lead HR Practices

    • Foster a high-performance culture emphasizing empowerment, quality, and development.

  5. Develop Programs and Metrics

    • Implement processes and metrics aligned with organizational goals.


Qualifications

Qualifications
  • Education: Bachelor's degree in Business Administration, HR Management, or related field.
  • Experience:
    • Minimum 5 years in management with 3+ direct reports.
    • Minimum 5 years broad HR experience across multiple disciplines.
    • Minimum 5 years as HR business partner with strong listening, empathy, and risk management skills.
    • Preferred: 7+ years in management with 5+ direct reports in BPO/call center environments.
  • Certifications: SPHR or SHRM-SCP (for U.S. candidates).
  • Language: Bilingual in English/Spanish or English/Filipino.
  • Other Skills:
    • Employee Relations
    • HR Management
    • Management Communication
    • Business Software Applications
    • Performance Standards

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