Customer Support Specialist – Telco Billing

1 day ago

Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time

The Customer Support Specialist for the Telco Billing account is responsible for assisting customers with billing inquiries, account concerns, and service-related questions through voice communication. The role requires providing clear and accurate information, resolving billing discrepancies within approved guidelines, and documenting customer interactions in internal systems.

Applicants must be High School Graduates under the old curriculum or Senior High School Graduates. Previous customer care experience is preferred, particularly in technical support or sales environments. Strong communication skills, confidence in handling customer concerns, and the ability to explain billing information clearly are essential for this role.

The position requires professionalism, attention to detail, and the ability to manage multiple tasks while maintaining service quality standards. Training will be provided to ensure successful performance. This is an office-based role located in Davao.

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