Urgent Hiring for Telco Tech Account

4 hours ago

Davao City, Davao, Philippines TalentSync Training and Development Full time ₱25,000 - ₱48,000 per year

We are seeking an exceptional customer service professional to join our dynamic team as a Telco Tech Account Representative. In this full-time role, you will be responsible for providing high-quality support and technical assistance to our valued clients in the telecommunications industry. This position offers a competitive salary and is based in Davao City, Davao del Sur.

What you'll be doing

  1. Engaging with customers through inbound and outbound calls to resolve technical issues and inquiries
  2. Accurately documenting customer interactions and maintaining detailed records
  3. Troubleshooting and providing technical support for a wide range of telecommunication products and services
  4. Identifying opportunities to enhance customer satisfaction and loyalty
  5. Collaborating with cross-functional teams to ensure effective service delivery
  6. Continuously expanding your knowledge to stay up-to-date with the latest industry trends and technologies

What we're looking for

  1. Proven experience in a customer service or technical support role, preferably in the telecommunications industry
  2. Strong problem-solving and analytical skills to diagnose and resolve complex technical issues
  3. Excellent communication and interpersonal skills to effectively interact with customers
  4. Ability to work in a fast-paced, dynamic environment and prioritise tasks effectively
  5. Proficiency in using various software and digital tools to support customer interactions
  6. A passion for delivering exceptional customer service and a commitment to continuous learning

If you are passionate about delivering exceptional customer service and have the skills and experience to thrive in this dynamic role, we encourage you to apply now.

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