Member & Admin Support (Onsite)

Role: Member & Admin Support

Location: Cebu (office-based)

Schedule: Monday-Friday, 6:30am–3:30pm (AEST) with 1-hour lunch break

Reports to: Redrose (Cebu) + Roslyn (Founder)

About the Role

We're hiring a Member & Admin Support team member who loves helping people, thrives in a fast-paced environment, and can stay calm and consistent even when things get busy.

This role is perfect for someone who is:

• Strong-minded with the ability to persevere through challenges (you don't take things personally and you don't give up easily)
• Committed long-term (we want someone who's here to grow with us)
• Highly organised, detail-oriented, and confident coordinating multiple moving parts
• Warm, professional, and genuinely enjoys supporting others

You'll support TAA members and the internal team through high-touch communication, admin coordination, and event/program support - ensuring everything runs smoothly behind the scenes.

Key Responsibilities

Member Support & Communication

• Draft and send professional, engaging emails to members and external guests (podcast guests, guest experts, etc.)
• Respond to enquiries via email, WhatsApp, and other platforms so members feel supported and valued
• Coordinate schedules for 1:1 sessions, podcast guesting, and other meetings, ensuring everything is aligned in Roslyn's calendar
• Coordinate with the video team (MVP) on content for social media, training programs, launches, and podcasts
• Collect and manage testimonials and coordinate updates with the graphics team/website

Admin & Systems Support

• Manage onboarding/offboarding for Achievers Mastermind members (following steps in Teamwork/project management)
• Coordinate with accounts and member database teams for subscriptions (monthly/annual)
• Post updates and reminders in member group chats (WhatsApp/FB Messenger)
• Send birthday messages and help ensure key dates are never missed
• Respond to website and social media enquiries with a supportive tone
• Update Kajabi (membership portal + website) with content and resources
• Document processes, record minutes, and support internal task delegation when needed

Live Events & Project Coordination

• Support Roslyn and the travel team with event/project coordination using Kajabi + Google Sheets
• Upload and organise documents in Google Drive for events
• Assist accounts team with invoicing info for live events and group experiences
• Maintain accurate member records and data entry across Teamwork and the TAA database
• Liaise with suppliers for event-related requirements and additional services
• Ensure all tasks are logged in Teamwork so nothing is missed

Requirements (What We're Looking For)

• Positive, personable, customer-focused attitude (patience + positivity matters)
• Excellent English communication skills (written + spoken)
• Strong attention to detail, time management, and organisation
• Confident communicator with professional phone manners
• Proactive, resourceful, able to multitask - and knows when to ask for help
• Independent but collaborative; responsible and eager to learn
• Comfortable with Google Workspace (Docs/Sheets/Drive), numbers, and new tools
• Kajabi experience is a plus
• Travel/hospitality experience is a bonus (not required if you're eager to learn)

Why Join Us?

• Monday-Friday day shift (weekends off) + Australian public holidays
• Regular feedback and growth reviews (1, 3, 6 months, then annually)
• Potential HMO benefits after a set period
• Fully serviced modern office (across from Ayala Malls) + computer and accessories provided
• Fun, supportive, high-performing team culture
• Opportunities to visit partner hotels during office hours and occasional travel for events
• Surprise perks/bonuses based on performance + clear growth opportunities

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Pay raise

Application Question(s):

• Do you have experience in using Canva?

Experience:

• Customer service: 2 years (Required)
• Admin Support: 2 years (Required)

Location:

• Cebu City (Required)

Work Location: In person