Agency Performance Governance and Enablement Manager

This role is responsible for leveraging data analytics to enhance departmental functions, automating processes, conducting process reviews, and driving technology projects within the team to ensure continuous improvement. This role also involves comprehensive documentation of processes, including procedure documentation, to support effective governance and recruitment practices.

This role is pivotal in driving the department's efficiency and effectiveness through data-driven insights, process automation, and strategic technology implementation, ultimately enhancing the agency's recruitment and governance capabilities.

Position Responsibilities:

Data Analytics and Insights:

• Analyze recruitment and performance data to provide actionable insights that drive strategic decision-making.
• Develop metrics and KPIs to evaluate the effectiveness of recruitment and activation programs.
• Create dashboards and reports to communicate key findings and trends to stakeholders.

Process Automation:

• Identify opportunities to automate recruitment and performance management processes to increase efficiency and reduce manual effort.
• Implement automation tools and technologies to streamline workflows and enhance data accuracy.

Process Reviews and Improvements:

• Conduct regular reviews of recruitment and governance processes to identify areas for improvement.
• Collaborate with team members to redesign processes for enhanced efficiency and effectiveness.
• Implement best practices and innovative solutions to optimize departmental operations.

Technology Projects:

• Lead technology projects within the department to support recruitment and governance initiatives.
• Work with IT and other relevant teams to evaluate, select, and implement new tools and systems.
• Ensure technology solutions align with the agency's strategic goals and enhance user experience.

Documentation and Compliance:

• Develop and maintain comprehensive documentation of processes and procedures to ensure clarity and consistency.
• Ensure all documentation complies with agency policies and industry regulations.
• Provide training and support to staff on new processes and technologies.

Stakeholder Collaboration:

• Engage with internal stakeholders to understand their needs and ensure alignment with departmental objectives.
• Facilitate cross-departmental collaboration to leverage data and technology for broader organizational benefits.

Continuous Improvement:

• Stay updated on industry trends, emerging technologies, and best practices in data analytics, automation, and process management.
• Proactively identify and implement improvements to enhance departmental capabilities and outcomes.

Accountabilities (Individual / Shared):

• Process Efficiency and Automation: Accountable for identifying, designing, and implementing process improvements and automation solutions to enhance the efficiency and accuracy of recruitment and performance management operations.
• Data Analytics and Reporting: Responsible for developing and maintaining data analytics capabilities that provide actionable insights. This includes creating and delivering regular reports and dashboards that inform strategic decision-making.
• Technology Implementation: Lead the evaluation, selection, and implementation of technology tools and systems that support recruitment and governance processes. Ensure that these technologies align with the agency's goals and enhance user experience.
• Process Documentation: Ensure comprehensive and up-to-date documentation of all processes and procedures, maintaining clarity and compliance with organizational standards and industry regulations.
• Performance Metrics and KPIs: Establish and monitor key performance indicators (KPIs) for recruitment and activation programs. Regularly assess program effectiveness and provide recommendations for improvement.
• Stakeholder Collaboration: Engage with internal stakeholders to understand their needs and ensure alignment of recruitment and governance programs with the organization's objectives. Facilitate collaboration across departments to leverage insights and technology.
• Continuous Improvement: Continuously identify opportunities for process enhancements, staying informed about industry trends, emerging technologies, and best practices. Implement changes to drive ongoing improvement in departmental capabilities.
• Change Management: Effectively manage and support change initiatives related to process improvements and technology adoption. Provide training and communication to ensure smooth transitions and high levels of adoption among staff.
• Compliance and Governance: Ensure that all recruitment and governance processes comply with organizational policies and relevant regulations. Establish governance structures that support transparency and accountability.

Required Qualifications:

• Bachelor's degree in data science, Information Technology, Business Administration, or a related field (master's degree preferred).
• Proven experience in data analytics, process automation, and technology project management.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Experience with data visualization tools (e.g., Tableau, Power BI) and automation technologies.
• Excellent organizational, communication, and project management skills.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement