Agency Receivable Governance Lead

The Agency Receivable Governance Lead is responsible for overseeing and managing the collection of consolidated financial accountabilities from active and inactive advisors. Job duties include coordinating efforts with various stakeholders in the monitoring and collection of receivables from agency distributors, coordination and regular cadence with the accredited collection agency, referring collection cases to Legal and Compliance for Legal Action and monitoring thereof, and timely and accurate reporting of outstanding collections and receivable movements to stakeholders. 

Position Responsibilities:

• Monitor progress and ensure monthly all business units (BU)/teams provide timely information on the consolidated list of financial accountabilities.

• Notify the BUs (Agency Benefits, Agency Recruitment, Business Development, Finance, Distribution Risk and Quality Control) on discrepancies that:

• Need to be reconciled with Distribution Accounting.

• Needs fulfillment of the required supporting documents such as signed and approved contracts / agreements and computations.

• Secure approval on any discrepancy amount that cannot be reconciled.

• Issue monthly reminder notices on overdue payments to active advisors copy furnish Sales Management Team (SMT) Operations, Zone Head, and upline leaders to support recovery, and execute follow through actions until settlement of these accountabilities.

• Issue monthly demand letters, signed by the Distribution Operations and Analytics Head, on the final amount for recovery as confirmed by each BUs.

• Collection, retention, and storage of proof of delivery and non-delivery of reminder notices, demand letters, and cases endorsed to the Collection Agency.

• Endorsement of qualified collection cases to the Collection Agency and regularly track status.

• Release a consolidated report of outstanding amounts for recovery that includes, progress of collection, aging items, tagged as non-recoverable, endorsement for write off and paid/close items.

• Management of post-dated checks submitted to the business unit following approved repayment schemes.

• Consolidate and coordinate recommended actions from outstanding accountabilities from Distribution teams (Agency Licensing and Benefits, Distribution Risk and Quality Control, and Agency Recruitment) and endorse to Agency Financial/Debt Recovery - Committee

• Update the process documentation should there be any proposed changes in the process. Cascade the updated process relevant stakeholders (teams under Agency Distribution and Distribution Accounting).

• Recommend enhancements to the collection process and business rules that impacts collection.

• Management of the Agency Receivable Management System application.

Required Qualifications:

• A bachelor's degree in accounting or finance.

• At least 2 years of experience in accounts receivable management, ideally in a Life Insurance setting.

Preferred Qualifications:

• The ability to work accurately and independently.

• Advanced knowledge of MS Excel.

• Good verbal and written communication skills.

• A very strong eye for detail along with excellent analytical skills.

• Highly organized.

• Excellent report writing skills.

• Strong time and interpersonal skills with ability to influence and negotiate.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement