Human Resources Specialist

6 hours ago


San Fernando, Central Luzon, Philippines iQor Full time

Company Description

iQor CXBPO is a leading provider of intelligent customer experience solutions, delivering exceptional results for global brands with the help of 40,000 employees across 10 countries. With 30 years of industry expertise, iQor combines cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile and scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions.

Role Description

This is a full-time on-site role for a Supervisor Business Analyst located in Clark Freeport and Special Economic Zone. The Supervisor Business Analyst will lead a team of business analysts in analyzing, designing, and implementing business processes and systems to enhance operational efficiency. Responsibilities include managing day-to-day tasks, conducting data analysis, developing business strategies, preparing and presenting reports, and collaborating with stakeholders to ensure project success.

Qualifications

  • Experience in data analysis, process improvement, and business strategy development
  • Strong leadership, team management, and supervisory skills
  • Proficiency in analytical tools, data visualization, and reporting software
  • Excellent communication, presentation, and stakeholder management skills
  • Ability to work on-site in Clark Freeport and Special Economic Zone
  • Bachelor's degree in Business Administration, Management, or related field
  • Experience in the BPO industry is a plus
  • Problem-solving skills and attention to detail


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