Service Manager
2 days ago
Makati Shangri-La, Manila
Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.
We are hiring for a Service Manager - Health Club.
As a Service Manager - Health Club, we rely on you to:
- Ensure a smooth and efficient daily operation in the Health Club & Spa
- Manage the hotel recreation activities
- Provide superior sevices to guests and ensure pleasant guest experiences
- Supervise team members and provide training to team members when nessary
- Maximize revenue
- Maintain positive customer relationship feedback
- Provide feedbacks to team members for staff evaluation and reward purposes
We are looking for someone who:
- Takes pride in being a hotelier
- Committed to serving guests of the highest qulity with a welcoming manner
- Enjoys interacting with people
- Communicates fluently in English as well as the local language
- Has experience in an international 5* hotel would be advantageous
- Is a friendly, helpful and trustworthy leader
- Has a strong performance management skill
- Loves to be creative with an eye for detail
- Preferably with a strong background in Spa from an international 5-star Hotel
If you are the right person, what are you waiting for? Click the apply button now
-
Senior Manager-Voice-Customer Service
7 days ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...
-
Manager-Voice-Customer Service
7 days ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...
-
Assistant Manager-Voice-Customer Service
1 week ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Meeting the SLA TargetsTeam management and Transaction/Call MonitoringProductivity Improvement and Employee engagementClient interaction, if required at supervisory levelEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightDriving Quality initiatives...
-
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...
-
Executives-Voice-Customer Service
7 days ago
Philippines EXL Service Full time ₱150,000 - ₱250,000 per yearJob Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...
-
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: Technology Operations leader for EXLResponsibilities: Basic Function:Responsible for managing day to day Site Operations (Systems, Network, Voice) in line with the Centralized Technology Operations teamResponsible for client service delivery in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per...
-
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Responsibilities: Primary Internal Interactions and...
-
Philippines EXL Service Full time ₱600,000 - ₱1,200,000 per yearJob Description: Minimum of 3 years total Customer service experience in Business Process Off-shoringCandidates should have at least two years of supervisory experienceMust possess strong decision making and accountability skillsKnowledgeable of best practices within a service-oriented sales environmentDemonstrated ability to achieve sales goals through the...
-
Philippines EXL Service Full time ₱600,000 - ₱1,200,000 per yearJob Description: Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a...
-
Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Basic Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsResponsibilities: Essential...
