Admin Assistant

15 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Webforest Digital Solutions Full time ₱70,000 - ₱120,000 per year

JOB SUMMARY

To take full charge of managing the daily operations of the company's online shops (TikTok Shop,

Lazada, Shopee), ensuring smooth flow of purchasing, order processing, shipping, and tracking.

The position also handles customer interaction including inquiries, feedback, and complaints, and

performs other administrative tasks as directed by the immediate superior.

Key Responsibilities:

  • Oversee and update product listings across TikTok Shop, Lazada, and Shopee.
  • Ensure accuracy of product descriptions, pricing, and availability.
  • Monitor store performance and manage promotions or campaigns.
  • Process and arrange purchases efficiently.
  • Coordinate with suppliers and couriers to ensure timely shipping and delivery.
  • Track shipments and update records accordingly.
  • Handle returns, replacements, and cancellations when necessary.
  • Respond promptly to customer inquiries via platform chat, email, or other channels.
  • Address and resolve customer complaints in a professional and timely manner.
  • Monitor and respond to reviews or feedback.
  • Maintain a positive relationship with customers to encourage repeat business.
  • Maintain records of orders, sales, and customer interactions.
  • Prepare periodic reports on shop performance and order statuses.
  • Perform other tasks assigned by the immediate superior, including clerical and coordination duties.
  • Ensure proper documentation and filing of records related to orders and communications.

JOB SPECIFICATIONS

Education:

Bachelor's degree in Marketing, Business Administration, or a related field.

Licenses/Certifications/Trainings:

  • Completion of relevant trainings in customer service, online selling, or digital tools is an advantage
  • Certifications in e-commerce, digital marketing, or virtual assistance (optional but preferred)

Prerequisites for the Job:

  • Experience in handling online stores (Shopee, Lazada, TikTok) or similar e-commerce platforms
  • Familiarity with order processing, tracking systems, and online payment systems
  • Proficient in Microsoft Office (Excel, Word) and Google Workspace (Sheets, Docs, Drive)
  • Basic knowledge of customer service best practices

Personal Characteristics & Competencies & Other Requirements:

  • Highly organized, with attention to detail
  • Strong written and verbal communication skills
  • Customer-oriented mindset with problem-solving skills
  • Ability to multitask and manage time effectively
  • Self-motivated and capable of working independently
  • Trustworthy, responsible, and proactive in completing assigned duties
  • Fast learner and adaptable to changing tools and workflows

Physical Demand:

● Primarily office-based, but may require occasional site visits to retail kiosks.

● Willingness to travel for marketing events or business meetings.

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