Billing Associate

About Trulaboratories Corporation:

Trulaboratories Corporation is a leading distributor of diagnostic products in the Philippines. We specialize in providing high-quality, reliable, and innovative diagnostic solutions to healthcare professionals across the country. With a commitment to excellence and a customer-centric approach, Trulaboratories Corporation has established itself as a trusted partner in the medical industry.

Job Description:

We are seeking a customer-focused and enthusiastic Associate to join our Billing Division, at Trulaboratories Corporation. As a Billing Associate, be responsible for ensuring accurate and timely billing processes, maintaining financial records, and supporting the finance department in various billing-related tasks.

Responsibilities

Billing Operations:

•Generate and process accurate and timely invoices for customers based on sales orders, contracts, and service agreements.

•Review sales and service documentation to verify pricing, discounts, terms, and conditions for accurate billing.

•Collaborate with the sales team and other departments to resolve any billing discrepancies or issues.

•Follow up on outstanding invoices and communicate with customers regarding payment status, overdue accounts, and payment arrangements.

•Coordinate with the finance team to reconcile billing records with financial statements and resolve any discrepancies.

•Maintain proper documentation and records of billing transactions, adjustments, and communications with customers.

•Stay updated on billing policies, regulations, and best practices to ensure compliance and efficient billing processes.

Customer Support:

•Assist customers with billing-related inquiries, providing prompt and accurate responses to resolve issues or address concerns.

•Collaborate with the customer service team to ensure a seamless and satisfactory customer experience regarding billing matters.

•Assist in setting up new customer accounts and updating customer information in the billing system.

•Work closely with customers to resolve billing disputes, facilitate refunds or credits, and provide necessary documentation or explanations.

•Provide assistance and guidance to customers regarding billing platforms, online portals, and self-service options.

Process Improvement:

•Identify opportunities to streamline billing processes, enhance efficiency, and minimize errors.

•Collaborate with cross-functional teams to implement process improvements and system enhancements related to billing operations.

•Participate in training programs to stay updated on new billing software or tools and improve technical skills.

Qualifications:

•Proven experience in billing, accounts receivable, or a related finance function is preferred.

•Excellent numerical and analytical skills, with high attention to detail.

•Proficient in using billing software.

•Strong communication and interpersonal skills to effectively interact with customers and internal stakeholders.

•Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

•Proficiency in MS Office suite, particularly.

Join Trulaboratories Corporation and be part of a dynamic team that is revolutionizing the diagnostic industry in the Philippines. We offer a competitive salary package, opportunities for professional growth and development, and a supportive work environment.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Trulaboratories Corporation as an Associate in the Client Action Team. We look forward to reviewing your application and meeting you soon.

Note: Only shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

• Paid training

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person