CSR Supervisor

4 days ago

Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time $4,000 - $6,000 per year

Customer Service Team Leader is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. Customer Service TL also processes modifications on the route or parcels and escalate complaints across a number of communication channels.

QUALIFICATIONS

  1. College level or short course/vocational diploma or equivalent

  2. At least 2 year relevant work experience in Customer Service or similar field preferred.

  3. Experience in E-Commerce, Logistics, or BPO is a plus.

KNOWLEDGE, SKILLS, & ABILITIES

  1. Excellent written and verbal communication skills.

  2. Excellent customer service and interpersonal skills

  3. Ability to handle multiple projects simultaneously and work under pressure.

  4. Knowledgeable in Microsoft Office and relevant software.

DUTIES AND RESPONSIBILITIES

  1. Answer messages, inquiries, and e-mails based on customer inquiry.

  2. Provide product and services information to customers.

  3. Monitor delivery status, update client information and transaction activity in the system.

  4. Process transaction in the system – Orders, form and application.

  5. Research, identify and resolve customer complaints.

  6. Identify issue to escalate to supervisors/team leaders.

  7. Complete reports.

  8. Verify customer information and instruction.

KEY ACCOUNTABILITIES:

  1. Handles a team of Customer Service Representatives and prioritize customer satisfaction at all times.

  2. Gathers data on complain trends and forwards it to Customer Service Supervisor to take necessary action.

Job Types: Full-time, Permanent

Benefits:

  • Paid training

Work Location: In person

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