Service Engineer

Are you a Service Engineer passionate about Dialysis and keen to specialize further in this domain? If so, this opportunity could be for you Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare

As a
Services Engineer
at B. Braun, you will play a vital role in ensuring the optimal operation and performance of dialysis equipment at hospitals and free-standing dialysis centers across
Region
12
and to be based in
General Santos
. This role involves technical assessments, maintenance, troubleshooting, and training of end-users on proper equipment use. You will also collaborate closely with healthcare providers to maintain equipment reliability and compliance with operational standards.

Your key responsibilities:

• Conduct thorough assessments of dialysis machines and ancillary equipment at assigned hospitals and dialysis centers to ensure optimal operation.
• Perform routine calibration, repair, preventive maintenance, and replacement of parts within the designated timeframe to meet quality and compliance standards.
• Provide timely and effective technical phone support to resolve equipment issues within 24 hours, ensuring minimal downtime for healthcare providers.
• Diagnose and troubleshoot equipment issues, documenting findings and implementing solutions to restore equipment functionality.
• Escalate complex technical issues to senior technical staff or manufacturer's support, when necessary, to ensure timely resolution.
• Prepare detailed technical service reports after each service visit, including initial assessment, actions taken, and further recommendations to promote equipment health and enhance performance.
• Train hospital and dialysis center technical staff on equipment features, proper usage, and basic troubleshooting to enhance end-user competence and prevent misuse.
• Provide ongoing support and guidance to clinical teams to ensure the safe and effective use of dialysis machines and ancillary equipment.
• Promote a culture of safety, highlighting the importance of preventive maintenance, accurate calibration, and adherence to equipment safety procedures.
• Provide feedback to management on recurring technical issues and suggest potential improvements to service processes.

What you'll bring to the team:

• Bachelor's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field.
• Minimum 1 - 2 years of experience in servicing medical equipment, ideally within the dialysis or renal care industry.
• Strong knowledge of dialysis machines and ancillary equipment operation, calibration, and maintenance procedures will be advantageous.
• Strong communication skills with the ability to train and interact effectively with healthcare providers.
• Willingness to travel to various client sites and provide on-site support as needed.
• Ability to work independently and respond quickly to client needs and technical emergencies.

What sets B. Braun apart?
B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value-added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term life Insurance
• Medical and Optical Reimbursement
• Maternity assistance
• Training and development programs
• Engage in fun activities and team building events

What's next?
Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, one in person and one remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here

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To find out more about B. Braun Philippines here